Located in the left sidebar menu, Settings is a feature of the Support module in Zenvia Customer Cloud. Here you configure your Support Tickets and Chat for your support team.

To use this feature, go to: Support Service > Settings.

⚠️ Attention: Only users with Operator and Admin profiles can perform the configurations. Some features are available for specific plans and packages.

Ticket Settings

Ticket settings are related to the Tickets. Click Manage to configure the features:

• Triggers
• SLA Contracts
• Services
• Priorities
• Categories
• Status
• Justifications
• Tags

Conversation Settings

Conversation settings are related to the Inbox. Click Manage to configure the features:

• Customer support groups
• Transfer rules
• Automatic distribution
• Quick replies
• Automatic messages
• Automatic closure
• Business hours