Automatic Closure is a feature in the conversation settings of the Support Service module that automatically closes a chat in cases of customer inactivity for more than 7200 seconds, after the issue is resolved, or when all agents are outside working hours. After that, a ticket or action is generated as a closure record.

⚠️ Attention: This feature is only available for Operator and Admin profiles. Available channels: WhatsApp, Webchat, Facebook, Telegram, and Mercado Livre Messages.

How to Enable Automatic Closure

1. Go to Support Service > Settings > Chat Settings > Automatic Closure > Manage;

💡Tip: By default, automatic closure is already enabled for all groups.

2. Set a maximum client inactivity time (in seconds) for automatic chat closure;

3. Choose to enable or disable the closure message text;

Example: "Hi! We noticed you have been inactive for some time. Therefore, we will close this chat. If you need further assistance, please contact us again."

4. Click Save.

Done! Automatic closure successfully enabled.