Configure Business Hours to inform your customers about the availability of your operation each day of the week and the break periods of your Support Service team in the chat.
⚠️ Attention: This feature is only available for Operator and Admin profiles.
How It Works
To use this feature, go to Support Service > Settings > ConversationSettings > Business Hours > Manage.
On the main screen, you will see the following information:
- Name;
- Period;
- Group;
- Hours;
- Break;
- Status (active or inactive);
- Editing and deletion options.
💡 Tip: Use filters to get specific search results.
Create Business Hours
Go to Support Service > Settings > Conversation Settings > Business Hours > Manage.
1. Click the New Business Hours button.
2. Enter a name for the Business Hours. Example: Standard Support.
3. Select the time zone.
4. Choose the working days and fill in the Business Hours. For example: From 08:00 to 18:00.
5. In Break, configure the break time for your team. For example: From 12:00 to 13:00.
6. Make these support hours available for all groups or select specific groups.
⚠️ Attention: Selecting Business Hours for all groups will affect all departments.
7. Save the information.
Done! Business Hours created successfully.
💡 Tip: You can create personalized Business Hours for each type of support your company offers.