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04. How to integrate Tiny with Zenvia Customer Cloud
3 min
Created by Leonora Alves on 9/30/2024 2:23 PM
Updated by Maria Malheiro on 5/9/2025 2:47 PM
Important: Before proceeding with the instructions, make sure the feature is available for your access profile.

Next, see the step-by-step to integrate the Tiny Business Management System with Zenvia Customer Cloud.

The process is simple: just start by generating the API Token in Tiny and proceed with the configuration in Zenvia Customer Cloud.

💡 Tip: Questions about systems, what they’re for, and how to use them? Check out the article Systems in Zenvia Customer Cloud. To learn more about this integration, see the article Overview of Tiny.


Generate the API Token in Tiny

To begin the integration, you need to obtain the API Token from Tiny. Follow the steps below:

  1. Access the Tiny website and log in to your account.
  2. In the upper right corner, click on the User icon > Settings > API Token.
  3. If no token is created, click on Generate API Token and Confirm.

⚠️ Attention: If a token already exists, just copy the displayed value. Generating a new token will invalidate the previous one, which may interrupt other active integrations using the old token.


     4. Once the token is generated, copy it to use in Zenvia Customer Cloud.

💡 Tip: If you are on Tiny’s "Starter" plan, it does not allow API Token creation. In this case, you’ll need to upgrade to another plan. For more details, check Tiny’s plan comparison or contact your Tiny account CS.


Insert the API Token into Zenvia Customer Cloud

Now that you have the API Token, follow the steps below to complete the integration:

  1. Access Zenvia Customer Cloud.
  2. In the side menu, go to Settings > Integrations.
  3. Find the Tiny option and click Integrate.
  4. Click the Integrate with Tiny button.
  5. Paste the API Token generated in Tiny and click Integrate to complete validation.

Done, integration completed!


How can I use Tiny data in Zenvia Customer Cloud?

In the Message Sending module, within segmentation rules and the marketing automation flow, you can use:

  • The date of the last purchase (from Success Monitor), and the RFV classification (segmentation only).

In the Specialist Agents module, you can use:

  • The date of the last purchase (from Success Monitor) and/or the RFV classification. Here you understood how the integration between Tiny and Zenvia Customer Cloud works.

Segmentation rules


Marketing automation flow


Expert Agents

Now you understand how the Microvix integration with Zenvia Customer Cloud works.

Want to know more?

Click here to learn more about the integration.

Click here to see use cases.