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05. Integrate Microvix with Zenvia Customer Cloud
3 min
Created by Leonora Alves on 11/6/2024 5:10 PM
Updated by Leonora Alves on 11/27/2024 5:06 PM

The integration between Microvix and Zenvia Customer Cloud allows you to automatically import your contact database, using the data stored in Microvix within the communication journeys offered by Zenvia Customer Cloud.

⚠️ Attention: This integration is available only for users with Viewer, Operator or Admin profiles and for the Specialist, Expert, Professional, and Enterprise plans.

💡 Tip: Curious about ERPs, their purposes, and use cases? Visit the article ERPs in Zenvia Customer Cloud to learn more.

How does the integration work?

You need to obtain the access key for the Standard Output WebService in Microvix and configure it in Zenvia Customer Cloud. Follow the steps below to successfully complete the setup.

Step 1: Configure the WebService in Microvix

The Standard Output WebService is the API package needed for the integration and must be purchased separately from Microvix plans. To activate it, follow these steps:

  1. Contact your account manager at Linx to request service activation.

  2. Visit the Microvix website, review the platform instructions, and request the Standard Output WebService.

  3. After approval, Microvix will contact the person responsible for the request and provide an access key to enable integration with Zenvia Customer Cloud.

⚠️ Attention: The access key will not be available in the Microvix interface. Make sure to save it in a safe place.

Note about Microvix GO

Microvix GO is a reduced version of Microvix Full, so some ERP functionalities are not available. In this case, only existing data can be extracted.

Step 2: Configure the integration in Zenvia Customer Cloud

With the access key in hand, follow the steps below to finalize the integration in Zenvia Customer Cloud:

  1. Access Zenvia Customer Cloud.

  2. In the side menu, go to Settings > Integrations.

  3. Locate the Microvix option and click on Integrate.

  4. Click on Integrate with Microvix.

  5. Enter the access key and select Integrate to validate your credential and complete the integration.

Done! Your contacts will be automatically imported to Zenvia Customer Cloud and can be viewed under Contacts > Contact base. To track recent imports, go to Contact