1. In Reports, select How many tickets do I have by customer?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Ticket opening or closing: Filter by ticket opening date or closing date if you want to show the total of opened or closed tickets in the report.
   3. Display: Choose between customers with and without tickets, with tickets, or without tickets.
   4. Grouping: Choose between tickets grouped by organization or person.
   5. Other filters: You can filter by service, category, urgency, and classifications.
3. Click Generate Report or Export.

1. In Reports, select How much time is being spent to close each ticket?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Ticket types: Choose between public, internal, or both tickets.
   3. Other filters: You can filter by agent, activity, status, customer, and classifications.
3. Check "Show only with service report" to display only tickets that have a linked Service Report (optional).
4. Click Generate Report or Export.

⚠️ Attention: To ensure accurate recording of the time worked, it is essential that the Time Tracking feature is enabled on the platform.

1. In Reports, select Which tickets do I have by service?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Grouping: Segment by service level.
   3. Display services: Select services with tickets, without tickets, or both.
   4. Other: You can choose by service, customer, category, urgency, and customer classifications.
3. Click Generate Report or Export.

1. In Reports, select What is the duration of tickets in each stage of service?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Opening or closing of tickets: Filter by opening or closing date if you want to indicate in the report the total number of open or closed tickets.
   3. Ticket Types: Choose between public, internal, or both tickets.
   4. Time Display: Select whether you want to display the time in business hours or calendar hours.
   5. Other filters: You can choose by customer, customer classification, service, category, urgency, and responsible agent.
3. Click Generate Report or Export.

1. In Reports, select What is the duration of tickets in each stage of service by responsible agent?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Opening or closing of tickets: Filter by opening or closing date if you want to indicate in the report the total number of open or closed tickets.
   3. Ticket Types: Choose between public, internal, or both tickets.
   4. Time Display: Select whether you want to display the time in business hours or calendar hours.
   5. Other filters: You can choose by customer, customer classification, service, category, urgency, and status.
3. Click on Generate Report or Export.

⚠️ Attention: The time a ticket is assigned to an agent will only be counted after there is a change in the agent or the status of the ticket.

Example: Ticket 1 has been assigned to agent Leonardo for 3 hours, but this information will not be reflected in the report until there is a change, such as the ticket being transferred to another agent or its status being updated.

Additionally, the report uses the business hours defined in the platform's parameters by default.

1. In Reports, select What were the extra expenses in the tickets of my structure?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Ticket Types: Choose between public, internal, or both tickets.
   3. Other filters: You can choose by agent, customer, classification, and extra expenses.
3. Click on Generate Report or Export.

1. In Reports, select What were the results of my satisfaction surveys?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Type of date: Select whether you want to filter by response date or ticket resolution date.
   3. Other filters: You can choose by responsible agent, customer, and response.
3. Responses with or without comments: Choose whether to include all responses or only specific ones.
4. Click on Generate Report or Export.

1. In Reports, select What were the values (R$) of the services already provided?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Type of parameter: Select whether you want to issue a service report or time entries.
   3. Other filters: You can choose by agent, activity, customer, classification, and extra expense.

• Click on Generate Report or Export.

1. In Reports, select How long has each user been on the service platform?
2. Configure the filters:
   1. Period: Select the analysis period.
   2. Access type: Select whether you want to view the time spent by agent, customer, or both.
3. Other filters: You can choose by organization and user.
4. Click on Generate Report or Export.