Below, learn the step-by-step process to integrate the Microvix Enterprise Management System with Zenvia Customer Cloud.

⚠️ Attention: This integration is only available to users with Viewer or Admin profiles and for the Specialist, Expert, Professional, and Enterprise plans.

💡 Tip: Learn more details about Microvix and what is possible with this integration in the article Integrating Microvix with Zenvia Customer Cloud.

To understand and explore usage actions, access the article Microvix Use Cases.

Step 1: Access Key

• You need to obtain the standard outbound WebService access key in Microvix and configure it in Zenvia Customer Cloud. Key format example: 0000X00-0X00-X000-00XX000XX0XX.
• This key can be obtained via Microvix support or the customer’s account CS.

Step 2: Configure the integration in Zenvia Customer Cloud

With the access key in hand, follow the steps below to complete the integration in Zenvia Customer Cloud:

1. Access Zenvia Customer Cloud.
2. In the side menu, go to Settings > Integrations.
3. Locate the Microvix option and click Integrate with Microvix.
4. Enter the access key and click Integrate to complete the process.

Done, data imported!

How can I use Microvix data in Zenvia Customer Cloud?

• In the Message Sending module, under the conditions for segmentation rules and marketing automation flows, you can use: The Last Purchase Date in the Success Monitor, and RFV classification (only in segmentation).
• In the Expert agents module, you can use: The Last Purchase Date in the Success Monitor and/or The RFV classification.

Segmentation rules

Marketing automation flow

Expert Agents

Now you understand how the Microvix integration with Zenvia Customer Cloud works.

Want to know more?

Click here to learn more about the integration

Click here to see the use cases