Tiny is an Enterprise Resource Planning system designed to organize and centralize all business data, ideal for small businesses seeking a complete, easy-to-use, and cost-effective solution — especially for e-commerce.

The benefits of this integration are numerous, including process automation, unified visibility, centralized data, and increased customer retention and loyalty.

💡 Tip: Do you have questions about systems, what they are for, and how to use them? Check out the article Systems in Zenvia Customer Cloud.

Learn the step-by-step process to perform this integration in the article How to integrate Tiny with Zenvia Customer Cloud.

What data can I get from this integration?

• Connecting Tiny to Zenvia Customer Cloud allows contacts from this system Enterprise Resource to be automatically created in the Zenvia Customer Cloud contact base.
• Additionally, it’s possible to import purchase data so that Zenvia’s intelligence can analyze and classify it based on Recency, Frequency, and Monetary Value (RFM). Recency: Time since the last purchase. Frequency: Number of orders placed in recent days. Monetary Value: Average ticket value of the contact in the period.
• In the transaction data, it is possible to obtain: Sales history (transactions) of the contact. Order quantity — how many products were purchased in the transaction. Product catalog — description detail from the Enterprise Resource Planning system. Value — Total amount of the invoice. Fiscal document (invoice) — number, series, and type of issuance. Here you found information about the Microvix integration with Zenvia Customer Cloud.

 💡 Tip: Tiny's API has request limits. In cases of high contact volume, the API may experience slowness, which can affect certain stages of the data import journey. If you have any questions about the API request limits for your plan, please contact Tiny's support team.

Want to know more?

Click here to understand how the integration works.

Click here to see use cases.