Bling is a Business Management System that is especially popular among small and medium-sized businesses and e-commerce operations, offering essential management features in a simplified way.

The benefits of this integration are numerous, including a unified view of information, operational agility, improved customer experience, and greater control and centralization of data.

💡 Tip: Questions about systems, what they are for, and how to use them? Visit the article Systems in Zenvia Customer Cloud.

To learn the step-by-step process of this integration, check out the article How the Bling integration works.

What data can I obtain with this integration?

• Connecting Bling with Zenvia Customer Cloud allows contacts from the business management system to be automatically created in your Zenvia Customer Cloud contact base.
• In addition, purchase data can be imported so Zenvia's intelligence can analyze and classify it using RFV – Recency, Frequency, and Value. Recency: Time since the last purchase. Frequency: Number of orders placed in recent days. Value: Average order value generated by the contact during the period
• In transactions, it is possible to obtain the sales history of the contact; order – quantity (number of products purchased in the transaction); product catalog – description (detailed description of the product in the ERP); value – total transaction value (sum of all products); and fiscal document (invoice) – number, series, and type of issuance.

You’ve now seen the main information about integrating Bling with Zenvia Customer Cloud.

Want to learn more?

Click here to understand how the integration works.

Click here to see use cases.