Category: 8.3 Generative AI Chatbot

The Knowledge screen is the repository of content that the chatbot uses to provide responses to users. This is where you determine which content your Chatbot should consult during the conversation. It can perform two functions:  Generate responses during conversations: The chatbot consults this cont

The Skills screen allows you to specialize a particular action for your chatbot, improving the user experience with more detailed responses.  To understand its function in practice, suppose you have a general knowledge base covering a variety of topics about your company. Also imagine that your cus

In this new feature, you can define a context to send or request information available in external systems, as well as request services from them using API calls. Some examples of these actions are querying user information, checking order statuses or generating documents such as bills of exchange.

The Transfer ability allows the chatbot to direct users to human service, whether it's sales or technical support. This is useful when the chatbot is unable to resolve the user's request or when the query requires a more personalized interaction, such as closing a sale or solving complex problems. E

The Personality traits screen allows you to create and adjust the characteristics of your chatbot. Here, you can define the following aspects to guide its behavior: Purpose: Determine who the chatbot is and its main functions. Behavior: Establish how the chatbot should interact with users, includin

With the Generative AI Chatbot, you can include a personalized chat experience on your company's website or channels like WhatsApp Business without writing a single line of code. Whether you aim to provide customer support, facilitate sales, or collect feedback, this type of Chatbot allows you to ea