Category: 10. Analytics

InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties. Each InteractionZ lasts for 24 hours from the moment it is opened. During this period, your company can exchange unlimit

Track your Quotes in the Analytics module of Zenvia Customer Cloud. In this panel, you'll have visibility into profits and quotes pending, rejected, and converted into sales. ⚠️ Attention: This feature is available to users with Viewer, Operator, and Admin profiles. You need to have the Quotes appli

This feature allows you to monitor the purchasing behavior of your contact base registered in Zenvia Customer Cloud, helping to evaluate the effectiveness of applied strategies and identify necessary actions. The Success monitor serves as a tool for analyzing and tracking data based on your register

RFV stands for Recency, Frequency, and Value. It is a methodology widely used in marketing and customer analysis to segment and prioritize audiences based on their purchasing behavior. The central idea is to identify a company’s most valuable customers, helping direct personalized strategies to incr

The automation list serves to centralize all the flows that have been created. By creating communication rules, you can define actions for each flow and automate your customers' journey through different channels. ⚠️ Attention: This feature is available only for users with the Viewer, Operator or Ad

Zenvia Customer Cloud automation performance report provides information about a specific automation, including the total number of triggers, messages sent, impacted contacts, and performance rate. ⚠️ Attention: This feature is available only for users with the Viewer, Operator or Admin profiles. Th

Track the performance of your broadcasts in Analytics > Message broadcast > Broadcasts perforamance and have a consolidated view of your campaigns. The tool centralizes all created, scheduled, and canceled broadcasts, facilitating performance tracking. ⚠️ Attention: This feature is only available to

Learn how to create and extract custom reports in Zenvia Customer Cloud.

Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv file and can contain more than 100,000 contacts. To do this, click on Analytics > Message broadcast > Broad

The Chatbot Analytics module provides a dedicated area for tracking chatbot metrics. With it, you can access predefined metrics without manually creating them from scratch. This allows you to monitor and analyze your bot's performance, including customer engagement and satisfaction. For instance, yo