Category: 05. Chatbot content

In Zenvia Customer Cloud, the Transfer Conversation feature allows users to transfer the conversation to another chatbot or to a human agent. This option is important as it enables users to interact with more than one chatbot during the same session, for example, engaging with a screening chatbot an

The action Intelligent Response based on file is used to automatically generate intelligent messages using Artificial Intelligence based on the files uploaded to the AI Library. This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the bran

In Zenvia Customer Cloud, the Send file feature allows the chatbot to send images or documents to the user during the conversation. For example, the chatbot can send a duplicate invoice or a user manual for a specific product, either in response to a direct user request or as a result of querying an

In Zenvia Customer Cloud, the Text Message feature is crucial in the chatbot as it allows you to initiate interaction with your user. For example, you can start with a welcome message, then proceed to ask your customer what they desire, and so forth. This feature enables the communication you need w

In Zenvia Customer Cloud, the File Request feature allows your customer to request a file during the chatbot conversation. For example, if the user needs a document to proceed with the assistance, they can request a photo of that document from your customer via File Request. This ability to include

In Zenvia Customer Cloud, the Open Field content allows requesting data from the customer interacting with the chatbot, whose response will be given by them in free-text format instead of selecting predefined options or buttons. For example, if you need to collect information such as CPF (Brazilian

Intelligent response based on the internet  content is used to generate intelligent messages automatically using Artificial Intelligence (AI). This action is commonly applied in cases where the chatbot is prepared to respond to a series of topics regarding the brand's product/service in a generative

In Zenvia Customer Cloud, the action Consult ZIP code can be used to retrieve details of the zip code entered by the customer. It receives the number entered by the customer during the conversation and from there, it retrieves additional data such as: Street, Neighborhood, City, and State. It is rec

In Zenvia Customer Cloud, the API Call feature allows users to include an API within their chatbot. An Application Programming Interface (API) is a way for one program to interact with another, hence API calls are the means by which they interact. Thus, it's possible to use an API call to send data

In Zenvia Customer Cloud, the End conversation action can be used whenever your customer ends a session. This option receives the closing/farewell text from the bot that will be sent to the interacting customer. In addition to ending the conversation, informing the customer that the bot concludes af