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02. Send File through the Chatbot
3 min
Created by Larissa Aniceto on 2/9/2024 2:35 PM
Updated by Ligia Sarmento on 1/21/2025 4:27 PM

The Send File feature allows the chatbot to send images or documents to users during the conversation. 

This content is useful for situations like sending a duplicate invoice, product manuals, or other necessary documents.

How to configure the Send File feature 

Choose the chatbot you want to add the feature to and make sure the builder is open to follow the tutorial. You should add it at the end of the interaction or after an important interaction. 

  1. Click on Add block > Add content > Send file. 

  2. Define the File Type. The following formats are accepted: 

  • Image PNG, JPEG, or JPG 

  • Videos MP4 or MP3 

  • Documents DOC/DOCX, XLS/XLSX, PDF, and TXT

  1. Insert the File URL: Add the URL where the file is hosted. Learn more about hosting URLs in the following topic. 

  2. Define the Download button title: Choose a name for the button that will appear to the user as a download option. 


How to host and create valid URLs for the Chatbot 

For the chatbot to send multimedia files, such as PDFs or images, these files need to be hosted on a valid URL. 

This means that the file must be available in a location accessible via the internet, from where the chatbot can retrieve it to send to the user. 

Here are some ways to host files and obtain valid URLs: 

Free image hosting 

You can use free hosting services to make your image files available. A popular example is Postimage, which allows image uploads and generates a direct URL for them. It is important that the URL is a direct download link, which usually means that the URL ends with the file extension, such as .pdf, .jpg, or .png. 

Practical example: 

Google Drive 

Google Drive is also a practical option for hosting files. After uploading the file to Google Drive, follow the steps below to obtain a valid URL: 

  1. Right-click on the file and select Share. 

  2. In the sharing window, click Copy link. 

For the Google Drive URL to work as a direct download link, you need to modify the link following the pattern below. Extract the FILE_ID, which is the part between /d/ and /view. 

Example: 

replace https://drive.google.com/file/d/FILE_ID/view 

with https://drive.google.com/uc?id=FILE_ID. 

Practical example: 

From https://drive.google.com/file/d/1eOvJKKK4b7NOrKnqxNvD16EjEHsOcQUAHn/view?usp=drive_link
To https://drive.google.com/uc?id=1eOvJKKK4b7NOrKnqxNvD16EjEHsOcQUAHn

Done! Now just Save changes and Test your chatbot before publishing it. The interaction should occur more or less this way: