Category: 08. Chatbot

The Knowledge screen is the repository of content that the chatbot uses to provide responses to users. This is where you determine which content your Chatbot should consult during the conversation. It can perform two functions:  Generate responses during conversations: The chatbot consults this cont

The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

The Skills screen allows you to specialize a particular action for your chatbot, improving the user experience with more detailed responses.  To understand its function in practice, suppose you have a general knowledge base covering a variety of topics about your company. Also imagine that your cus

Add content to serve as the knowledge source for your chatbots and turn your information into an automated tool to solve user questions, inquiries, and possible issues. In the Knowledge Bases, you add files or URLs that the chatbot will use as a source of information to provide faster and more effec

Welcome to the Chatbot module of Zenvia Customer Cloud. Here, you do not need to understand programming or code to create a virtual assistant and automate communication with your customers. This article is an introduction to guide you through the first steps and ensure that your solution meets your

Creating a conversational flow is the process where you configure the chatbot to serve your customers.  In this article, you will find a detailed tutorial on how to design the bot’s structure in the Builder, using the available content to customize the interactions. Read carefully and use this mater

In this new feature, you can define a context to send or request information available in external systems, as well as request services from them using API calls. Some examples of these actions are querying user information, checking order statuses or generating documents such as bills of exchange.

In this article, you will learn how to set up the transfer of a chatbot conversation to a human agent. This process ensures that the customer receives the necessary support, even when the chatbot cannot resolve the request on its own. In this article: Creating the transfer block Identifying errors

This guide aims to help you make your chatbot available on Instagram, ensuring it is ready to interact with users as soon as messages are sent to your business account.  ⚠️ Attention: To make a chatbot available on Instagram, you must have permanent administrator permissions for the company’s Facebo