Category: 08. Chatbot

The Knowledge screen is the repository of content that the chatbot uses to provide responses to users. This is where you determine which content your Chatbot should consult during the conversation. It can perform two functions:  Generate responses during conversations: The chatbot consults this cont

The flow chatbot allows you to automate communication with your users, guiding them through a series of predefined steps. These steps can range from a simple welcome message to collecting information such as an email or phone number. By defining a flow, you create a clear and logical path for the us

In the context of chatbots, variables are elements that store temporary information during interactions with users. This information can include responses provided by users, such as Name, CPF, and Email. Variables allow the chatbot to personalize conversations, make data-based decisions, and provide

The Zenvia Customer Cloud Chatbot Constructor offers all the necessary tools for any user to create an efficient and personalized chatbot. Through it, you can develop conversational flows that incorporate artificial intelligence, providing more humanized interactions and a more personalized customer

Determine the period during which the chatbot will wait for user interaction before performing a predefined action, such as ending the conversation or redirecting to another flow, using the inactivity time feature. In this article, you’ll learn how to enable and configure this functionality and int

The Skills screen allows you to specialize a specific action for your chatbot, enhancing the user experience with more detailed responses. To understand its function in practice, suppose you have a general knowledge base that covers a variety of topics about your company. Also, imagine that your cus

Customer assignment ensures that a client is always served by the same sales agent responsible for their account. For example, a client in negotiation or part of an active sales portfolio is directed to the designated agent, ensuring continuity in the relationship and greater accuracy in commercial

The Personality traits screen allows you to create and adjust the characteristics of your chatbot. Here, you can define the following aspects to guide its behavior: Purpose: Determine who the chatbot is and its main functions.Behavior: Establish how the chatbot should interact with users, including 

This skill allows the chatbot to integrate with an external system to perform a specific action. Some examples of these actions include retrieving user information, checking order statuses, or generating documents such as invoices. Example of use Imagine your client needs to check if there’s an open

Creating a conversational flow is the process where you configure the chatbot to serve your customers.  In this article, you will find a detailed tutorial on how to design the bot’s structure in the Builder, using the available content to customize the interactions. Read carefully and use this mater