02. Send File through the Chatbot
In Zenvia Customer Cloud, the Send file feature allows the chatbot to send images or documents to the user during the conversation. For example, the chatbot can send a duplicate invoice or a user manual for a specific product, either in response to a direct user request or as a result of querying an
01. Text Message: Adding Content in the Chatbot
In Zenvia Customer Cloud, the Text Message feature is crucial in the chatbot as it allows you to initiate interaction with your user. For example, you can start with a welcome message, then proceed to ask your customer what they desire, and so forth.
This feature enables the communication you need w