Category: 03. Features

This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface. TOKEN The access token for the API can be generated in the Administration interface through the menu: Settings Integrations API Link: https

By enabling the WhatsApp channel you allow all messages sent to the contracted number to reach Zenvia Chat.   WhatsApp is one of the world's most popular instant messaging platforms, allowing users to exchange text messages, voice and video calls, share media and documents. WhatsApp stands out for i

The WhatsApp Template Notification feature allows agents to send notifications (WhatsApp HSM) in a conversation that already has a service history in Zenvia Chat. This enables the agent to re-establish contact easily through an active message for customers who have already been assisted via Zenvia C

To access Zenvia Chat, first go to the Zenvia platform, then go to Products > External Products > Zenvia Chat. This will open the home screen - Agent profile area.  How to set the language? Zenvia Chat supports three languages, which are loaded at the time of service. The available languages are: P

The Monitor services - Agent feature allows the agent to view their performance in the operation, as well as identify the number of other agents for each of the statuses in the departments they are assigned to. As an agent, the value of this feature lies in visualizing and managing your number and a

Here, you should configure the preferences related to the features and apply them to your entire account. To access this feature, go to Zenvia Chat - Administrator Profile > Settings > Account Preferences. Automatic Distribution  By enabling the direct and automatic distribution feature, the follo

RD Station Marketing is a marketing automation software that helps with capturing, managing, and communicating with customers and leads (potential clients). Zenvia Chat has a native integration with RD Station Marketing, allowing conversations initiated through the tool, via any channel (chat, voice

With API integration, you can create a fully customized chat within your website or app.  To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

The webhook integration allows communication with almost all tools. The webhook enables sending data from Zenvia Chat's customer service and messages to any other system that is ready to receive them. It is possible to use tools like Zapier and Pluga to easily integrate with hundreds of already list

The Custom Channel feature allows you to set up a new channel, different from the existing ones in Zenvia Chat, including a custom name and icon. The benefit of this feature is to extend the integration of channels (third-party platforms) from a customizable channel, which can be integrated via API.