Category: 11. Settings

Important: Before following the instructions, make sure the feature is available for your access profile.The WhatsApp channel provides direct, efficient, and personalized communication with your customers, whether for sending promotional, transactional, or support messages. It is a core part of Zenv

Important: Before proceeding with the instructions, make sure the feature is available for your access profile.Next, see the step-by-step to integrate the Tiny Business Management System with Zenvia Customer Cloud. The process is simple: just start by generating the API Token in Tiny and proceed wit

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud allows you to perform automations through our available channel APIs. To use the features, simply register in the solution and obtain the necessary credentials, as explained

Important: Before following the instructions, make sure the feature is available for your access profile.The Channels module of our solution integrates conversational channels with other Zenvia Customer Cloud modules, allowing your company to provide effective customer service through practical and

Each user added to Zenvia Customer Cloud is assigned an access profile that defines which system features they can use. These profiles are configured to control access to all features of Zenvia Customer Cloud, ensuring that each user has only the permissions relevant to their role. 👉 In this articl

Important: Before following the instructions, make sure the feature is available for your access profile.Instagram is a messaging platform that allows sending texts, photos, videos with effects, and personalized interactions such as selfie stickers and reactions. In Zenvia Customer Cloud, it is avai

Important: Before following the instructions, make sure the feature is available for your access profile.Facebook Messenger allows businesses to communicate with their customers directly through the inbox of their Facebook page. By integrating it with Zenvia Customer Cloud, you centralize service, s

Important: Before following the instructions, make sure the feature is available for your access profile.WebChat allows you to provide support directly on your company's website through a customizable widget that helps you connect with visitors. This channel is ideal for customer support, sales assi

Important: Before proceeding with the instructions, make sure the feature is available for your access profile.Tiny is an Enterprise Resource Planning system designed to organize and centralize all business data, ideal for small businesses seeking a complete, easy-to-use, and cost-effective solution

Important: Before following the instructions, make sure the feature is available for your access profile.The SMS channel allows sending text messages directly to your customers' mobile phones. It is a widely used solution for marketing campaigns, notifications, and quick, direct communications with