Category: 10. Settings

The WhatsApp channel provides direct and efficient communication with customers, offering technical support, updates, and personalized interactions. Clients with an active plan have access to various channels, including WhatsApp, which is made available as soon as you acquire your plan (read more in

Users are people who will effectively access and use Zenvia Customer Cloud. They can be assigned to service groups as needed. ⚠️ Attention: Only users with the Admin profile can create and manage organization users. Types of user profiles Each user must be linked to a profile that defines their acce

The integration between Tiny and Zenvia Customer Cloud allows you to automatically import your contact base, making it easier to use the data stored in Tiny for various communication journeys offered by Zenvia Customer Cloud. The process is simple: just start by generating the API Token in Tiny and

Message templates, also called templates, are standardized and pre-approved messages by WhatsApp, used to initiate conversations following Meta's guidelines. In this article, you will find best practices for creating templates, structuring messages, and using them correctly in Zenvia Customer Cloud.

Integrations connect your Zenvia Customer Cloud account with other external accounts, allowing the sharing of information between them. Integrating external applications enhances the functionalities and resources of Zenvia Customer Cloud. For example, connecting Omie, a business management software,

Instagram is a messaging platform that allows sending texts, photos, videos with effects, and personalized interactions such as selfie stickers and reactions. In Zenvia Customer Cloud, it is available as a channel for Commercial Support, Customer Support, and Chatbots. ⚠️ Attention: The integration

Mailchimp is an email marketing tool that simplifies the creation, sending, and tracking of email campaigns. With the integration, you can export your contacts and create email campaigns using the contacts that are already in Zenvia Customer Cloud. ⚠️ Attention: This integration is available only fo

The integration between Microvix and Zenvia Customer Cloud allows you to automatically import your contact database, using the data stored in Microvix within the communication journeys offered by Zenvia Customer Cloud. How does the integration work?You need to obtain the access key for the Standard

Facebook Lead Ads simplify lead generation. Users simply need to click on your Facebook ad to open a form pre-filled with their contact details, ready to be sent directly to you. ⚠️ Attention: This integration is available only for users with Viewer, Operator or Admin profiles and for the Specialist

Integrate the Meta Ads Manager with Zenvia Customer Cloud and expand your marketing strategies. The integration can be used in: Ads: Turn Instagram posts into ads with click-to-WhatsApp, allowing leads to start commercial conversations or interact with chatbots when they click on the ads, enhancing