Category: 7.5.1 Tickets

Tickets are the foundation of customer support in a helpdesk system. Every time a customer reaches out—whether via chat, email, phone, or form—a request is turned into a "ticket." Tickets help organize and manage demands, ensuring no request is overlooked.  Example Use Case Imagine a tech company th

Customizing ticket views is an essential feature for better organizing and tracking workflow. You can choose between two types of views: the Kanban format and the list format.  Use Case ExampleImagine you are responsible for customer support and need to closely monitor all open, pending, and resolve

Our API's allow up to 10 requests per minute. To increase this limit, contact support. Find out more about API times and limits. ⚠️Attention: In the Tickets API, after 3 requests with error, the code 429 - Too many failed requests will be returned, blocking requests for 60 seconds. This time is left

In this article, learn about updates to rules and flows in the Ticket Panel, including changes to the export process and view settings in Kanban and Listing modes. Ticket ExportThe ticket export process is now done through Custom Reports. See the change: Access Tickets and select the desired view.Cl