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Rules for sending SMS messages

To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules work and how to configure your messages. How SMS sending worksSimple messages (Up to 160 characters): A sta

02. Send SMS messages in Zenvia Customer Cloud

In this article, you will find information about sending SMS messages in Zenvia Customer Cloud.

06. Integrating the SMS channel in Zenvia Customer Cloud

The SMS channel allows for the sending of text messages and is widely used for managing marketing campaigns. Customers with an active plan have access to various channels, including SMS. The channels are available in a single package with their respective unit prices. To learn more, check out the ar

03. Registration of SMS Message Templates in Zenvia Customer Cloud

SMS message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a welcome campaign template that will be automatically sent whenever a new customer registers. In this guide, we will show you the step-by-s

10. Enable messaging for any country

Zenvia Customer Cloud allows sending SMS messages to different countries. By default, your account is set up to send messages only to Brazilian numbers, but you can configure it to send SMS to any other country. Configure sending to international numbers To enable sending messages to numbers in any

Two-factor authentication on Zenvia Plataform

Activate two-factor authentication to keep your Zenvia Platform account safe and secure. What is two-factor authentication and why is it important? Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste

08. How two-factor authentication works in Zenvia Customer Cloud

Enable two-factor authentication to ensure the security and protection of your account on Zenvia Customer Cloud. What is two-factor authentication, and what is it used for? Two-factor authentication is a security method that verifies identity before allowing users to access an account. The verificat

03. Broadcast report in Zenvia Customer Cloud

Zenvia Customer Cloud broadcast report provides information to monitor and track the technical details of your communications, such as broadcast status, contact data, respondents, and common errors in sending. ⚠️ Attention: This feature is only available to users with the Viewer, Operator or Admin p

04. Actions in expert agent

This is the fourth and final step of creating the expert agent, where you can select the successful action Message Sending. ⚠️ Attention:This feature is available for users with the Administrator/Operator profile. To access this feature, go to Zenvia Customer Cloud > Expert agent > Create new expert

01. Overview of Channels in Zenvia Customer Cloud

The Channels module of our solution integrates conversational channels with other Zenvia Customer Cloud modules, allowing your company to provide effective customer service through practical and unified communication. ⚠️ Attention: This feature is only available to users with Operator or Admin profi

What is Zenvia Attraction and how to use in Zenvia Conversion

Know and understand the benefits of using it together with Zenvia Conversion. Zenvia Attraction is one of Zenvia's platforms and has several integrated features for sharing information and data with a focus on creating and managing marketing campaigns In addition to having features to send via Wh

05. How to recover contact engagement with "We miss you" automation

The We Miss You automation is a smart solution for engaging inactive customers. Using artificial intelligence, you can set up personalized messages via SMS or WhatsApp to reactivate contacts and strengthen relationships with your customer base. Requirements and OperationTo use this automation, it is

Steps and Conditions for Migrating Between BSPs

How to migrate between WhatsApp providers In the previous article, we explained the process of migration and its benefits. Below, we explain the steps and conditions to be able to migrate your WhatsApp number to the "Zenvia" BSP. CONDITIONS Have access to the same Business Manager ID y

05. Exporting message broadcast reports in Zenvia Customer Cloud

Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv file and can contain more than 100,000 contacts. To do this, click on Analytics > Message broadcast > Broad

05. Send RCS messages in Zenvia Customer Cloud

RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including: Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging. Sending messages with a

04. Home: Zenvia Customer Cloud overview

When accessing the solution with email and password, the Home section displays essential information for the efficient use of the platform and for monitoring your organization's activities. ⚠️ Attention: The Home page is not available for users with the Agent profile. Other access profiles can acce

Best practices for validating contacts in Zenvia Customer Cloud

Zenvia Customer Cloud offers tools to ensure your messages are sent correctly and that your contact base is always up to date. Below are some recommended practices: Contact Validator: Go to Contacts > Invalid Contacts to use the contact validator and correct possible errors in the registered phone

All available articles

Welcome to Zenvia Customer Cloud's Help Center! On this page, you will find all the usage documentation for Zenvia Customer Cloud organized by categories, following the software’s side menu. We also have complementary materials for developers and a FAQ section. For Devs Learn about the API integrat

05. Latest executions and edits the expert agent

This section is located at the bottom of the automation creation screen. Here, you can view a complete breakdown of executions and export a report on the last 10 automation executions. To access this feature, go to Zenvia Customer Cloud > Experts agents > Create new expert agent> Latest executions s

Movidesk: A Zenvia Solution

Movidesk offers a robust ticketing and customer service solution designed to facilitate communication between companies and clients. Part of the Zenvia ecosystem, Movidesk optimizes internal support processes. Key FeaturesTicket Management: Registers, organizes, and tracks customer requests in a un

07. Integrating the RCS channel into Zenvia Customer Cloud

RCS (Rich Communication Services) is a messaging standard that allows sending text messages, audio, videos, and photos. It's also possible to build interactive dialogues with your customers. All of this is done using Messages, the same Android system app that reads SMS. With it, you can understand t

06. General list of Zenvia Customer Cloud message templates

After selecting the message templates in the Template library, they will go through Meta's approval process. Once approved, these message templates will appear here, in the General list of templates, and will be available for use. By using message templates, you ensure standardization, allowing cons

Contact profile in Zenvia Customer Cloud

Your communications achieve better results when you know your audience better. In Zenvia Customer Cloud, you can consult all the information and events related to each customer directly in the contact's profile. ⚠️ Attention: Users with the Agent profile can only view contact data. Only users with t

Area and country calling codes review in message broadcast

Clear your doubts about the correct use of country codes in message deliveries, ensuring that your campaigns on Zenvia Customer Cloud are delivered without errors or additional charges. Why review the country and area codes of my contacts?Ensuring that the country codes are correct is essential to g

03. How to use the communication rules builder

The communication builder in Zenvia Customer Cloud provides all the necessary tools for any user to create and edit automated flows in a practical and visual manner. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. This article describes all the tools avail

04. Zenvia Chat Data API

This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface. TOKEN The access token for the API can be generated in the Administration interface through the menu: Settings Integrations API Link: https

02. Integrations API

With API integration, you can create a fully customized chat within your website or app. To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

01. Expert agents

The Expert agents module belongs to Zenvia Customer Cloud and aims to facilitate the customization and optimization of customer service and communication. Expert agents are system configurations that enable the automatic execution of actions: you define the conditions and the action to be performed

08. Schedule broadcast in Zenvia Customer Cloud

When sending communications by email, RCS, SMS, or WhatsApp, you can choose how these messages are delivered. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. You must choose from the options: Broadcast now; Schedule broadcast; Send at the best time. Addi

12. Optimizing message broadcast content with AI

Use the Smart writer feature of Zenvia Customer Cloud to review the spelling and grammar of your messages to ensure that your broadcasts are of high quality. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. Why use AI to review message content? In addition

01. Consumption report in Zenvia Customer Cloud

The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it enables you to monitor the billing estimate for the current month and compare it with previous months. Wi

10. Send message at the best time in Zenvia Customer Cloud

The smart broadcast feature aims to increase engagement with your contact base through Zenvia Customer Cloud by sending messages at the most appropriate times, taking into account when your contacts are most active with your communications. This feature enables achieving better delivery and read rat

Questions about plans, contracts and cancellation in Zenvia Customer Cloud

Get answers to your questions about software plans and channels, additional costs, invoices, and cancellations from Zenvia Customer Cloud. What channels are available in the plans?There are seven channels available in a single package, each with its respective unit prices. You have the flexibility t

04. Errors in broadcast message sending on Zenvia Customer Cloud

Message sending errors occur when messages, for some reason, do not reach the recipients. These cases are indicated as Sending errors or Not Delivered in the send reports. To understand the reasons for these errors, access a specific dispatch in Analytics > Message broadcast > Broadcasts performance

01. Exporting a custom message broadcast report

Learn how to create and extract custom reports in Zenvia Customer Cloud.

09. Batch broadcast in Message Broadcast in Zenvia Customer Cloud

For sending Email, RCS, SMS, or WhatsApp messages, it is necessary to choose how these messages are dispatched, and you can choose to send them in specific batches. Batch messaging is a feature that allows you to send messages separately if you do not want to send messages to all recipients at once.

What's new in Zenvia Customer Cloud

04/01 🛠️ Improvements Improvement in Document Search for the IAG Chatbot Now, the IAG chatbot responses are faster, more accurate, and more complete! Interactions generated from a FAQ skill have been optimized to provide better context for the question, resulting in richer and more precise answers.

02. Broadcast performance analysis

Track the performance of your broadcasts in Analytics > Message broadcast > Broadcasts perforamance and have a consolidated view of your campaigns. The tool centralizes all created, scheduled, and canceled broadcasts, facilitating performance tracking. ⚠️ Attention: This feature is only available to

01. What is Zenvia Customer Cloud?

Zenvia Customer Cloud is a unified, multichannel solution that allows your company to manage and deliver personal, engaging, and seamless experiences through interactions throughout the entire customer journey. The solution's features are provided in a modular structure, and you can navigate through

01. Creating an automated communication flow in Zenvia Customer Cloud

The purpose of the communication flow is to establish triggering rules through a customizable flow, allowing you to reach your target audience autonomously. With it, you can schedule an automatic action that will be executed when a specific event or actions occur. ⚠️ Attention: This feature is avail

02. Create an account and login to Zenvia Customer Cloud

Welcome to Zenvia Customer Cloud! Create an account and gain access to a unique multichannel solution that centralizes and manages your customer data with greater operational efficiency. The first step to creating an account is choosing a plan. The subscription to a Zenvia Customer Cloud plan must b

07. Automation performance report in Zenvia Customer Cloud

Zenvia Customer Cloud automation performance report provides information about a specific automation, including the total number of triggers, messages sent, impacted contacts, and performance rate. ⚠️ Attention: This feature is available only for users with the Viewer, Operator or Admin profiles. Th

01. Tokens & Webhooks for use in APIs in Zenvia Customer Cloud

Zenvia Customer Cloud allows you to perform automations through our available channel APIs. To use the features, simply register in the solution and obtain the necessary credentials, as explained in this article. Then, you can integrate our Multichannel API into your system and communicate with your

04. Send WhatsApp messages in Zenvia Customer Cloud

Mass messaging through WhatsApp is an effective strategy to establish direct communication and reach a large number of recipients quickly and personalized. The channel features capabilities that allow the sending of messages with images, videos, emojis, response buttons, and links leading directly t

01. Zenvia Customer Cloud for Devs (APIs)

Start your journey with Zenvia Customer Cloud integrations for Devs (APIs)Get resources, information and tutorials to start using our APIs.Test in Sandbox Connect Sandbox traffic is not charged, but to use this feature, an active plan is required. Zenvia Customer Cloud is a web software solution th

Analytics Panel: Tracking message traffic

The Analytics Panel is an information management and data visualization tool that allows you to analyze platform usage indicators and monitor messages from Zenvia's tools and channels. In this article, we detail the features of message traffic tracking and teach you how to use this tool. Message tra

02. Conditions and usage of InteractionZ

InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties. Each InteractionZ lasts for 24 hours from the moment it is opened. During this period, your company can exchange unlimit

02. Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud

Zenvia Customer Cloud allows you to initiate an automation through an API call on a third-party server or system. ⚠️ Attention: This feature is available only for users with the Operator or Admin profiles. In this article, we explain why to use Zenvia Customer Cloud's marketing automation API and ho

Frequently asked questions about WhatsApp line at Zenvia Conversion

What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API? Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives. WhatsApp Business adds basic features fo

11. Reengage contact base in Zenvia Customer Cloud

When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates. For example, your company launched a welcome promotion campaign with an exclusive discount for new users,

Add a Line in Minutes

Zenvia Conversion allows you to quickly set up a WhatsApp line Remember that this new line will have an activation cost. Before you add a line, it is important that you review this article, where you'll learn about the implications adding a line has for the number you will use. If you are a new cu

Importing contacts from a file to Zenvia Customer Cloud

There are two distinct ways to add contacts in Zenvia Customer Cloud: manually or by importing a file. This article teaches you how to import contacts into lists by sending a file. This way, you can send your entire contact base in a simple and fast way. ⚠️ Attention: This feature is only available

Release Notes 2024

12/18 Segmentation by Sentiments in the Contact Manager Based on contact interactions, Artificial Intelligence performs a sentiment analysis that identifies emotions expressed in conversations. This information can be used to filter contacts in the database and create segmentation rules, enabling yo

How to integrate Zenvia Attraction with my Zenvia Conversion account

Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies. Integration with Zenvia Conversion allows you to unify the processes o

02. Registration of RCS message templates in Zenvia Customer Cloud

Registering your RCS message templates on Zenvia Customer Cloud is simple and intuitive. Before starting, make sure that the RCS channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your RCS templates, go