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Rules for sending SMS messages

Important: Before following the instructions, make sure the feature is available for your access profile.To send SMS messages in Zenvia Customer Cloud, it is necessary to understand some rules regarding the number of characters and types of messages allowed. In this article, learn how these rules wo

Send SMS messages in Zenvia Customer Cloud

In this article, you will find information about sending SMS messages in Zenvia Customer Cloud.

Integrating the SMS channel in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The SMS channel allows sending text messages directly to your customers' mobile phones. It is a widely used solution for marketing campaigns, notifications, and quick, direct communications with

Registration of SMS Message Templates in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.SMS message templates allow you to send personalized messages to your customers, automating processes and optimizing communication. For example, you can create a welcome campaign template that wi

Enable messaging for any country

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud allows sending SMS messages to different countries. By default, your account is set up to send messages only to Brazilian numbers, but you can configure it to send SMS to an

Two-factor authentication on Zenvia Plataform

Activate two-factor authentication to keep your Zenvia Platform account safe and secure. What is two-factor authentication and why is it important? Two-factor authentication is a security method that verifies your identity before allowing access to your account. This verification happens in two ste

How two-factor authentication works in Zenvia Customer Cloud

Enable two-factor authentication to ensure the security and protection of your account in Zenvia Customer Cloud. In this article, you will learn: What is two-factor authentication and why is it used? How to configure two-factor authentication (via authenticator app, SMS, or email)How to reset or cha

04. Actions in expert agent

Important: Before following the instructions, make sure the feature is available for your access profile.This is the fourth and final step of creating the expert agent, where you can select the successful action Message Sending. To access this feature, go to Zenvia Customer Cloud > Expert agent > Cr

Overview of Channels in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The Channels module of our solution integrates conversational channels with other Zenvia Customer Cloud modules, allowing your company to provide effective customer service through practical and

What is Zenvia Attraction and how to use in Zenvia Conversion

Know and understand the benefits of using it together with Zenvia Conversion. Zenvia Attraction is one of Zenvia's platforms and has several integrated features for sharing information and data with a focus on creating and managing marketing campaigns In addition to having features to send via Wh

03. Broadcast report in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The performance report of a specific send in Zenvia Customer Cloud provides detailed information about the communications sent, helping you monitor and analyze aspects such as delivery status, co

How to recover contact engagement with "We miss you" automation

Important: Before following the instructions, make sure the feature is available for your access profile.The We Miss You automation is a smart solution for engaging inactive customers. Using artificial intelligence, you can set up personalized messages via SMS or WhatsApp to reactivate contacts and

Steps and Conditions for Migrating Between BSPs

How to migrate between WhatsApp providers In the previous article, we explained the process of migration and its benefits. Below, we explain the steps and conditions to be able to migrate your WhatsApp number to the "Zenvia" BSP. CONDITIONS Have access to the same Business Manager ID y

05. Exporting message broadcast reports in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud allows you to export a dispatch report so that you can obtain details of a specific delivery, including the delivery status per recipient. This list is exported to a .csv fi

How to Create a Direct Access Link to Your Instagram Inbox

Create a direct link to your Instagram inbox using Meta’s official shortcut: ig.me. This link allows customers to be redirected straight into a conversation with your business account quickly and easily. You can share this link on: Your website or blogNewsletters (emails)Promotional campaignsOther d

05. Send RCS messages in Zenvia Customer Cloud

RCS (Rich Communication Services) is a channel that offers additional possibilities compared to SMS, including: Creating messages without character limits, featuring cards, carousels, images, audios, videos, and GIFs, making your communications more interactive and engaging. Sending messages with a

Home: Zenvia Customer Cloud overview

Important: Before following the instructions, make sure the feature is available for your access profile.When accessing the solution with email and password, the Home section displays essential information for the efficient use of the platform and for monitoring your organization's activities. Star

All available articles

Welcome to Zenvia Customer Cloud's Help Center! On this page, you will find all the usage documentation for Zenvia Customer Cloud organized by categories, following the software’s side menu. We also have complementary materials for developers and a FAQ section. For Devs Learn about the API integrat

Movidesk: A Zenvia Solution

Movidesk offers a robust ticketing and customer service solution designed to facilitate communication between companies and clients. Part of the Zenvia ecosystem, Movidesk optimizes internal support processes. Key FeaturesTicket Management: Registers, organizes, and tracks customer requests in a un

07. Integrating the RCS channel into Zenvia Customer Cloud

RCS (Rich Communication Services) is a messaging standard that allows sending text messages, audio, videos, and photos. It's also possible to build interactive dialogues with your customers. All of this is done using Messages, the same Android system app that reads SMS. With it, you can understand t

Best practices for validating contacts in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud provides tools to ensure your messages are delivered correctly and your contact list remains up to date. Below are best practices for handling phone numbers and email addres

05. Latest executions and edits the expert agent

This section is located at the bottom of the automation creation screen. Here, you can view a complete breakdown of executions and export a report on the last 10 automation executions. To access this feature, go to Zenvia Customer Cloud > Experts agents > Create new expert agent> Latest executions s

Contact profile in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Your communications achieve better results when you know your audience better. In Zenvia Customer Cloud, you can consult all the information and events related to each customer directly in the co

Area and country calling codes review in message broadcast

Important: Before following the instructions, make sure the feature is available for your access profile.Clear your doubts about the correct use of country codes in message deliveries, ensuring that your campaigns on Zenvia Customer Cloud are delivered without errors or additional charges. Why revie

04. Zenvia Chat Data API

This API enables querying data from interactions carried out via Zenvia Chat, in accordance with reports currently extracted from the Administration interface. TOKEN The access token for the API can be generated in the Administration interface through the menu: Settings Integrations API Link: https

02. Integrations API

With API integration, you can create a fully customized chat within your website or app. To access this functionality, go to Zenvia Chat - Administrator Profile > Settings > Integrations > API. To get started, simply click on the API tab in the top menu and then fill in the integration details on

Schedule broadcast in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.When sending communications by email, RCS, SMS, or WhatsApp, you can choose how these messages are delivered. You must choose from the options: Broadcast now;Schedule broadcast;Send at the best

01. Expert agents

Important: Before following the instructions, make sure the feature is available for your access profile.The Expert agents module belongs to Zenvia Customer Cloud and aims to facilitate the customization and optimization of customer service and communication. Expert agents are system configurations

Optimizing message broadcast content with AI

Important: Before following the instructions, make sure the feature is available for your access profile.Use the Smart writer feature of Zenvia Customer Cloud to review the spelling and grammar of your messages to ensure that your broadcasts are of high quality. Why use AI to review message content?

How to use the communication rules builder

Important: Before following the instructions, make sure the feature is available for your access profile.The communication builder in Zenvia Customer Cloud provides all the necessary tools for any user to create and edit automated flows in a practical and visual manner. This article describes all th

04. Errors in broadcast message sending on Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Message sending errors occur when messages, for some reason, do not reach the recipients. These cases are indicated as Sending errors or Not Delivered in the send reports. To understand the reaso

Questions about plans, contracts and cancellation in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Get answers to your questions about: Plan management: Cancellation and plan changesPlan features and resourcesContractual consumption and limitsBilling and invoicing⚓ Plan management: Cancellati

How to add or edit contact information

Important: Before following the instructions, make sure the feature is available for your access profile.Understand the different ways to add contacts to your database and explore editing options, including basic information, companies, departments, and customizations with extra fields. This ensures

01. Exporting a custom message broadcast report

Learn how to create and extract custom reports in Zenvia Customer Cloud.

Batch broadcast in Message Broadcast in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.For sending Email, RCS, SMS, or WhatsApp messages, it is necessary to choose how these messages are dispatched, and you can choose to send them in specific batches. Batch messaging is a feature t

02. Broadcast performance analysis

Important: Before following the instructions, make sure the feature is available for your access profile.Track the performance of your broadcasts in Analytics > Message broadcast > Broadcasts perforamance and have a consolidated view of your campaigns. The tool centralizes all created, scheduled, an

01. Consumption report in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The consumption report provides a detailed view of the usage of the plan contracted by your organization, allowing you to monitor the volume by channel, InteractionZ, and users. Additionally, it

Tokens & Webhooks for use in APIs in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud allows you to perform automations through our available channel APIs. To use the features, simply register in the solution and obtain the necessary credentials, as explained

What is Zenvia Customer Cloud?

Zenvia Customer Cloud is a unified, multichannel solution that allows your company to manage and deliver personal, engaging, and seamless experiences through interactions throughout the entire customer journey. The solution's features are provided in a modular structure, and you can navigate through

Create an account and login to Zenvia Customer Cloud

Welcome to Zenvia Customer Cloud! Create an account and gain access to a unique multichannel solution that centralizes and manages your customer data with greater operational efficiency. The first step to creating an account is choosing a plan. The subscription to a Zenvia Customer Cloud plan must b

Creating an automated communication flow in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.The purpose of the communication flow is to establish triggering rules through a customizable flow, allowing you to reach your target audience autonomously. With it, you can schedule an automatic

07. Automation performance report in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud automation performance report provides information about a specific automation, including the total number of triggers, messages sent, impacted contacts, and performance rat

Analytics Panel: Tracking message traffic

The Analytics Panel is an information management and data visualization tool that allows you to analyze platform usage indicators and monitor messages from Zenvia's tools and channels. In this article, we detail the features of message traffic tracking and teach you how to use this tool. Message tra

01. Zenvia Customer Cloud for Devs (APIs)

Start your journey with Zenvia Customer Cloud integrations for Devs (APIs)Get resources, information and tutorials to start using our APIs.Test in Sandbox Connect Sandbox traffic is not charged, but to use this feature, an active plan is required. Zenvia Customer Cloud is a web software solution th

02. Conditions and usage of InteractionZ

Important: Before following the instructions, make sure the feature is available for your access profile.InteractionZ are records of interactions between the company and its customer. In Zenvia Customer Cloud, this is the term used to represent the communication between both parties. Each Interactio

Frequently asked questions about WhatsApp line at Zenvia Conversion

What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API? Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives. WhatsApp Business adds basic features fo

Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.Zenvia Customer Cloud allows you to initiate an automation through an API call on a third-party server or system. In this article, we explain why to use Zenvia Customer Cloud's marketing automati

Reengage contact base in Zenvia Customer Cloud

Important: Before following the instructions, make sure the feature is available for your access profile.When contacts do not interact with your communications, sending a new message can be a good re-engagement strategy as it helps regain the interest of your audience and improve engagement rates. F

Add a Line in Minutes

Zenvia Conversion allows you to quickly set up a WhatsApp line Remember that this new line will have an activation cost. Before you add a line, it is important that you review this article, where you'll learn about the implications adding a line has for the number you will use. If you are a new cu

What's new in Zenvia Customer Cloud

06/12 ⚙️ New feature New pause and pre-pause status feature The new Pause Status feature is here to improve the organization and control of agents’ breaks during chat support in Servir. It is now possible to configure, activate, edit, and monitor different types of breaks directly from the system in

Importing contacts from a file to Zenvia Customer Cloud

There are two distinct ways to add contacts in Zenvia Customer Cloud: manually or by importing a file. This article teaches you how to import contacts into lists by sending a file. This way, you can send your entire contact base in a simple and fast way. ⚠️ Attention: This feature is only available

How to integrate Zenvia Attraction with my Zenvia Conversion account

Zenvia Attraction is a mass messaging platform for marketing campaigns across channels such as SMS, Email, WhatsApp, and RCS. And Zenvia Conversion is a solution to simplify communication and conversion for your sales strategies. Integration with Zenvia Conversion allows you to unify the processes o

02. Registration of RCS message templates in Zenvia Customer Cloud

Registering your RCS message templates on Zenvia Customer Cloud is simple and intuitive. Before starting, make sure that the RCS channel is integrated with your account. ⚠️ Attention: This feature is only available to users with Operator or Admin profiles. To manage and create your RCS templates, go