1. Return to search
  2. Zenvia Platform
  3. 05. Communication Channels
  4. 04. Voice Channel
  5. 04. Total Voice Panel Settings
  6. 03. Receive calls
  7. Did not find? Describe inside ticket
  • Zenvia Customer Cloud
    • 01. For Devs
      • Contacts Base Zenvia Customer Cloud API
      • Sales API in Zenvia Customer Cloud
      • Automations API: How to use and integrate with Zapier in Zenvia Customer Cloud
      • Tickets API
      • Zenvia Customer Cloud for Devs (APIs)
    • 02. Homepage
      • Notification Center
      • Reset or change my password
      • How to change my personal profile information?
      • How to Create and Monitor Satisfaction Surveys in Zenvia Customer Cloud
      • How to unlock dark mode in Zenvia Customer Cloud
      • How two-factor authentication works in Zenvia Customer Cloud
      • How login works in Enterprise support service
      • How organizations work in Zenvia Customer Cloud
      • Create an account and login to Zenvia Customer Cloud
      • General organization data in Zenvia Customer Cloud
      • Contact Information in Zenvia Customer Cloud (Side Panel)
      • Integrations available in Zenvia Customer Cloud
      • What is Zenvia Customer Cloud?
      • First steps and Integration of your system (CRM or ERP) into Zenvia Customer Cloud
      • What are the technical requirements to use Zenvia Customer Cloud?
    • 03. Contacts
      • Company and department database in Zenvia Customer Cloud
      • Best practices for validating contacts in Zenvia Customer Cloud
      • How to add or edit contact information
      • How to create and apply tags to contacts in Zenvia Customer Cloud
      • How to organize and manage contacts in a list on Zenvia Customer Cloud
      • Invalid contacts
      • Sales contact management
      • Importing contacts from a file to Zenvia Customer Cloud
      • Introduction to the Zenvia Customer Cloud contact base
      • Contact List in Zenvia Customer Cloud
      • Contact profile in Zenvia Customer Cloud
      • Contact Segmentation Rules in Zenvia Customer Cloud
      • Request contact export in Zenvia Customer Cloud
    • 04. Message broadcast
      • 4.1 Broadcast
        • Schedule broadcast in Zenvia Customer Cloud
        • Assigning customer service in WhatsApp broadcasts
        • Best practices for sending emails
        • How to tag message broadcasts in Zenvia Customer Cloud
        • How to use variables for broadcast messages
        • Create an email with the Zenvia Customer Cloud builder
        • Send message at the best time in Zenvia Customer Cloud
        • Send emails in Zenvia Customer Cloud
        • Send WhatsApp messages in Zenvia Customer Cloud
        • Batch broadcast in Message Broadcast in Zenvia Customer Cloud
        • Send SMS messages in Zenvia Customer Cloud
        • Optimizing message broadcast content with AI
        • Reengage contact base in Zenvia Customer Cloud
        • Transfer contacts to sales support in WhatsApp broadcasts
        • Transfer contacts to support service in email broadcasts
      • 4.2 Automation
        • Activate, pause, and schedule an automation in Zenvia Customer Cloud
        • How to recover contact engagement with "We miss you" automation
        • How to use the communication rules builder
        • Creating an automated communication flow in Zenvia Customer Cloud
        • Transfer contacts for sales chat in automation flows
    • 05. Ads
      • Edit audience settings
      • Introduction to the Meta Ads Manager: Concepts and features
      • Daily budget: How it works and what to do about value fluctuations
      • Boost post
      • Link a Meta account to create Ads
      • Ads overview: Requirements and performance analysis
    • 06. Sales
      • 6.1 Overview
        • Overview Report: Understand your commercial service metrics
      • 6.2 Activity Monitor
        • Sales chat operation monitoring in Zenvia Customer Cloud
      • 6.3 Customer Inbox
        • Zenvia Convert App
        • Commercial customer inbox in Zenvia Customer Cloud
        • Shared Inbox in Zenvia Customer Cloud
        • How to create and apply tags to contacts in Zenvia Customer Cloud
        • How to send messages and use the inbox in sales
        • Sending and receiving Instagram messages in the sales service
        • Message sending errors in the Sales Customer Inbox
        • Start a sale with a Facebook Messenger Template
        • Start a customer service with a WhatsApp Message Template
        • About Click-to-Message Ads
      • 6.4 Integrations
        • How to integrate and use the Facebook catalog in commercial service
        • How to integrate and use Shopify in the sales customer inbox
        • Asana integration with Zenvia Customer Cloud
        • Tiendanube integration with Zenvia Customer Cloud
        • Integrating leads received via email in Zenvia Customer Cloud
        • Integration of the Quotes App
        • Facebook Leads integration with Zenvia Customer Cloud
        • Integration of Google Drive with Zenvia Customer Cloud
        • Mercado Pago Integration with Zenvia Customer Cloud
        • Integrate Mercado Shops with Sales support
        • Integration of PayPal with Zenvia Customer Cloud
        • Integration of RD Station Marketing with Zenvia Customer Cloud
        • Integration of Salesforce with Zenvia Customer Cloud
        • Trello integration with Zenvia Customer Cloud
        • Integrate Unbounce with Sales
        • Integrate Virtual Spirits with Sales
        • Integrate WooCommerce with Sales
        • Integration of Zapier com Zenvia Customer Cloud
        • Integrate Zoho CRM with Sales support
        • Register and track visits and test drives in commercial service
      • 6.5 Settings
        • How to set up the sales group’s business hours
        • How to create and use quick reply messages in sales service
        • Configuration and functioning of contact assignment in Zenvia Customer Cloud
        • Sales support group settings in Zenvia Customer Cloud
        • General settings of sales in Zenvia Customer Cloud
    • 07. Support Service
      • 7.1 Tickets
        • How Tickets Work in Support Service
        • Create, Edit, Duplicate, and Delete Tickets
        • SLA Details
        • Ticket Details
        • Merge Tickets
        • Panels and Views of Support Service
        • Relationships in Tickets
      • 7.2 Monitor operation
        • Internal Message Functionality
        • Monitor Operation: Conversations and Agents
      • 7.3 Inbox Customer
        • Handling and Transferring Support Conversations
        • Support inbox
        • Voice calls via WhatsApp in support service
        • How to analyze the performance of WhatsApp voice calls in service interactions
        • How to Create and Monitor Satisfaction Surveys in Zenvia Customer Cloud
        • How to understand statuses, metrics, and export rules in the WhatsApp voice calls report
        • How to recontact a customer on WhatsApp from a ticket
        • Sending message templates in support inbox
        • Mercado Libre: Support Service Journey in Zenvia Customer Cloud
        • What is WhatsApp Calling in support service?
        • Pending in the Support Inbox
      • 7.4 Configurations
        • 7.4.1 Ticket configurations
          • Additional fields for tickets
          • Data classification in creating additional fields
          • Categories Settings
          • Tag settings for tickets
          • Justifications Settings
          • Priorities Settings
          • Service Settings
          • Status Settings
          • SLA Contracts Configuration
          • Set the default email for support service actions
          • Ticket filling templates
        • 7.4.2 Conversation settings
          • How to configure SLA rules for chat support
          • Automatic Closure Settings
          • Customer support groups Settings
          • Business Hours Settings
          • Automatic messages Settings
          • Transfer Rules Configuration
          • Quick replies Settings
          • Automatic Distribution Settings
          • Pause status in support service
        • Support Service Settings
        • Manage support service holidays
    • 08. Chatbot
      • 8.1 First steps
        • Add and Manage Content in the Knowledge Bases
        • Getting to know the features of the Chatbot List
        • Defining the Objective and Type of Chatbot
        • Routing the bot conversation to a human agent
        • Link a Channel to the Chatbot
      • 8.2 Flow-based chatbot
        • 8.2.1 Constructor chatbots
          • Adding Content in the Chatbot Constructor
          • How to configure chatbot Destinations
          • How to Create Blocks and Connect Them
          • How to create and configure variables in a chatbot
          • How to Use the Chatbot Builder
          • Creating a conversational flow from scratch
          • Keyboard shortcuts
        • 8.2.2 Creating Flow Chatbots
          • Customer assignment in the Chatbot
          • How to configure the inactivity time of a flow chatbot
          • How to configure a Satisfaction survey in the flow chatbot
          • Troubleshooting Data Validation in Zenvia Customer Cloud
          • How to use the Open field in a flow chatbot
          • How to use WhatsApp Flows in a Flow based Chatbot
          • Setting Up a Chatbot for Click to WhatsApp Campaigns
          • Building a chatbot with the Construction assistant
          • Building a chatbot using a model
          • Building a blank chatbot
          • Choosing the format for creating a flow chatbot
          • Transferring the service of chatbots from flows to humans
      • 8.3 Generative AI Chatbot
        • Add Skill to the Chatbot
        • Add FAQ Skill to the AI chatbot
        • Add Integration Skill to the AI Chatbot
        • Add transfer skill to the AI chatbot
        • Creating a Generative AI Chatbot
        • Create and adjust the personality traits
        • Managing Chatbot Content on the Knowledge
      • 8.4 Qualification chatbot
        • Create Qualification chatbot
      • 8.5 Chatbot content
        • 8.5.1 Data output
          • Send File through the Chatbot
        • 8.5.2 Data input
          • Menu Chatbot Options List
          • File Request: Receiving Multimedia Content
        • 8.5.3 Conversation actions
          • API Call in Chatbot
          • Consult ZIP code in Chatbot
          • Intelligent response based on file in Chatbot
          • Intelligent response based on the internet in Chatbot
      • 8.6 Chatbot Analysis and Optimization
        • Consulting chatbot conversations
        • Optimize the Customer Journey with the Flow Map
      • 8.7 Deploy chatbots on channels and on your website
        • Deploy chatbots on channels and on your website
        • Integrate chatbot into your Website
        • Mercado Livre: Chatbot Journey in Zenvia Customer Cloud
    • 09. Expert agents
      • 9.1 Success
        • Actions in Success expert agent
        • Success expert agents
        • How to Create and Monitor Satisfaction Surveys in Zenvia Customer Cloud
        • Conditions for execution success expert agent
        • Configure success expert agent timer
        • Success expert agent usage data
        • Usage Limit success expert agent
        • Available expert agent success templates
        • Latest executions and edits the success expert agent
      • 9.2 Support
        • Actions of support specialist agents
        • Support expert agents: what they are and how to create them
        • Conditions for executing the support specialist agent
        • Limits and restrictions for activating support specialist agents
    • 10. Analytics
      • 10.1 Contacts
        • Analysis of contact behavior
      • 10.2 Envío de mensajes
        • Broadcast performance analysis
        • Errors in broadcast message sending on Zenvia Customer Cloud
        • Exporting message broadcast reports in Zenvia Customer Cloud
        • Exporting a custom message broadcast report
        • Automation performance report in Zenvia Customer Cloud
        • Broadcast report in Zenvia Customer Cloud
        • Overview of Automations Analytics in Zenvia Customer Cloud
      • 10.3 Ads
        • Ads analysis in Zenvia Customer Cloud
      • 10.4 Sales
        • Quotes Analytics
        • Operation performance analysis in Zenvia Customer Cloud
        • Teams Performance Analytics in Zenvia Customer Cloud
        • Mercado Pago Analytics
        • PayPal Analytics
        • Closing reasons Analysis
      • 10.5 Support Service
        • Channels Analysis
        • Response Time (SLA) Analysis
        • How to analyze the performance of WhatsApp voice calls in service interactions
        • How to create and export a custom ticket report
        • How to understand statuses, metrics, and export rules in the WhatsApp voice calls report
        • Support Conversations
      • 10.6 Chatbots
        • Analytics of Chatbots in Zenvia Customer Cloud
      • 10.7 Success monitor
        • Success monitor
        • RFV
      • 10.8 Usage
        • Conditions and usage of InteractionZ
        • Consumption report in Zenvia Customer Cloud
      • Reports of Messages sent by APIs
    • 11. Integrations
      • How to integrate Bling with Zenvia Customer Cloud?
      • How to integrate Google Sheets with Zenvia Customer Cloud?
      • How to integrate Mailchimp with Zenvia Customer Cloud?
      • How to integrate Microvix with Zenvia Customer Cloud?
      • How to integrate OMIE with Zenvia Customer Cloud?
      • How to integrate Tiny with Zenvia Customer Cloud?
      • How to integrate WBuy with Zenvia Customer Cloud?
      • How to use the data from your management system integrated with Zenvia Customer Cloud
      • Mercado Livre
      • Integrations available in Zenvia Customer Cloud
      • Mercado Libre: Support Service Journey in Zenvia Customer Cloud
      • Duplicate contacts when integrating systems with Zenvia Customer Cloud
    • 12. Settings
      • 12.1 Channels
        • Assigning account interactions
        • Registering a domain and adding email address
        • How WhatsApp channel activation works in Zenvia Customer Cloudd
        • How to publish your WebChat flow
        • How to use CSS to customize the style of your WebChat window
        • WhatsApp account settings in Zenvia Customer Cloud
        • Enable messaging for any country
        • Integrating Email channel in Zenvia Customer Cloud
        • Integrate the Facebook Messenger channel
        • Integrating the Instagram channel into Zenvia Customer Cloud
        • Integrating the SMS channel in Zenvia Customer Cloud
        • Integrate the WebChat channel into Zenvia Customer Cloud
        • Integrate Meta Ads Manager with Zenvia Customer Cloud
        • Integrate TikTok Ads with Zenvia Customer Cloud
        • Marketing Messages Lite API (MM Lite API)
        • Overview of channels in Zenvia Customer Cloud
        • WhatsApp Coexistence: What it is, requirements, and how to use it in Zenvia Customer Cloud
      • 12.3 Message templates
        • WhatsApp Message Template Library
        • Best practices for creating and sending WhatsApp message templates
        • Registration of SMS Message Templates in Zenvia Customer Cloud
        • Registration of WhatsApp message templates in Zenvia Customer Cloud
        • WhatsApp message template categories
        • How to create and manage email templates in Zenvia Customer Cloud
        • Why was my WhatsApp template rejected?
        • Use of buttons in WhatsApp message templates
      • 12.4 URL shortener
        • URL shortener in Zenvia Customer Cloud
      • 12.5 Tokens and Webhooks
        • Tokens & Webhooks for use in APIs in Zenvia Customer Cloud
      • 12.6 Sandbox tests
        • Sandbox tests in Zenvia Customer Cloud
      • 12.7 Users and organization
        • Add and manage organization users
        • Deactivate or delete a user from the organization in Zenvia Customer Cloud
        • User access profiles in Zenvia Customer Cloud
      • 12.8 Financial information
        • Check payments and billing of Zenvia Customer Cloud
        • New WhatsApp Business pricing model
      • 12.9 Plans and contracts
        • How to change my plan
        • How to request the cancellation of my plan
        • My access to Zenvia Customer Cloud is restricted. What should I do?
        • Plans and contracts in Zenvia Customer Cloud
    • 13. FAQ
      • Sentiment analysis in Zenvia Customer Cloud: What it is and how it works?
      • Zenvia Customer Cloud Flow Chatbot and How to Use Variables
      • How to open and track tickets in Zenvia Customer Cloud
      • Send media messages with WhatsApp
      • How to contact Zenvia technical support
      • How to monitor messages sent via API in Zenvia Customer Cloud?
      • How to restore the Sales conversation history?
      • Creating CSV files for import
      • Questions about usage and charges on Zenvia Customer Cloud
      • File Sending and Receiving and Social Media Integration Issues
      • WhatsApp Business monitoring and violations policy
      • Why is my billing split between VAS and Licensing?
      • Why was my account suspended even though my payments are up to date?
      • WhatsApp rules and definitions
      • Rules for sending SMS messages
      • Area and country calling codes review in message broadcast
    • Suggestion Box
    • Step-by-step guide to using the Suggestion Box in Zenvia Customer Cloud
    • All available articles
  • Zenvia Platform
    • 03. Movidesk
      • Movidesk: A Zenvia Solution
    • 04. Zenvia Platform
      • 01. Concept and Acess
        • Two-factor authentication on Zenvia Plataform
        • How to contact Zenvia technical support
      • 03. Your Account
        • 01. Invoices and payments
          • New WhatsApp Business pricing model
      • 04. Features
        • 02. Analytics Panel
          • Analytics Panel: Tracking message traffic
    • 07. Attraction
      • 04. Frequently Asked Questions
        • Area and country calling codes review in message broadcast
    • 08. Bots
      • 03. Features
        • Integration of Zenvia Conversion with Zenvia Bots
          • How to Set Up the Zenvia Bots plugins
    • 09. Chat
      • 0.0 Start Here
        • 01. Zenvia Chat available articles
      • 01. Concept and Acess
        • 01. What is Zenvia Chat
        • 02. How to access and log in to Zenvia Chat
        • 03. Create Zenvia Chat account
      • 02. First Steps
        • 04. How to access and set the language in Zenvia Chat (admin)
        • 05. Changing password and profile photo, view notifications
      • 03. Features
        • Agent
          • 01. Monitor services - Agent
          • 02. Access and language setting in Zenvia Chat - Agent
          • 03. Change profile picture
          • 04. Serving customers - Service Inbox
          • 05. Activate notifications
          • 06. Be available for services
          • 07. Managing contacts - agent
          • 08. Managing tasks
          • 09. Insert notes, tags and files
          • 10. Notification of WhatsApp Templates via Zenvia Chat
          • 11. View all my appointments - History
        • Analysis
          • 01. Channels
          • Voice calls
          • 07. Satisfaction survey
          • 03. Adherence
          • 04. Access History
          • 05. Customer Service History
          • 06. Custom analytics
        • Home
          • 01. Internal Message between Admin and agent
          • 01. Administrator dashboard in Zenvia Chat
          • Transfer service
        • Implementation Process
          • 01. Stages of the deployment process - Configurations and responsibilities
        • Service
          • 01. Agent List
          • 01. Waiting, first response, message and service SLAs
          • 02. Profile Permissions
          • 03. Transfer rules
          • 04. Departments
          • 05. Tags
          • 07. Quick responses
          • 08. Hours and Holidays
          • 09. Workdays
          • 10. Automatic Messages
          • 11. Automatic finish
          • 12. Content Filter
          • 13. Contact list
          • 14. Widgets
        • Settings
          • Account Preferences
            • 01. Account Preferences
          • Channels
            • 01. Webchat channel
            • 02. Email channel
            • 03. Facebook channel
            • 04. Telegram Channel
            • 05. Mercado Libre channel
            • 06. WhatsApp channel
            • 07. Custom Channel
          • Integrations
            • 01. Integrations - Webhook
            • 02. Integrations API
            • 03. Zenvia Chat integration with RD Station Marketing
            • 04. Zenvia Chat Data API
          • My Account
            • 01. Account information
            • 02. Plans
            • 03. FAQ - Zenvia Chat plans and licenses
        • Tasks
          • 01. Tasks
      • 04. Frequently Asked Questions
        • Frequently asked questions Zenvia Chat - FAQ
    • 10. Conversion
      • 0.0 Start here
        • Quick Guide of Zenvia Conversion
          • Quick guide to Zenvia Conversion initial settings
        • Here are the available articles from Zenvia Conversion
      • 01. Concept and Acess
        • What is Zenvia Conversion
        • Create an account and login to Zenvia Conversion
        • Login via SSO in Zenvia Conversion
        • Cancel Account in Zenvia Conversion
      • 02. First Steps
        • 02. Conversational Channels
        • 03. Chats in Zenvia Conversion
        • 04. Contact Database in Zenvia Conversion
        • 05. Monitor Activities
      • 03. Features
        • 01. Chats
          • How the shared inbox works
          • 02. Error sending messages in Zenvia Conversion
          • 03. How to send a PayPal link to your clients
          • 04. How to edit fields in HSM (pre-approved templates) on your phone
          • 05. How to Block Document Attachments
          • 06. What is a WhatsApp session
          • 07. How to Schedule a Reminder
          • 08. How to forward files and media in Zenvia Conversion
          • 09. Customer reply to a specific message
          • 10. Draft messages
          • 11. How to use emojis in Zenvia Conversion
          • 12. How to record salesfloor visits and test drives
          • 13. Download images, documents, videos and audios from your conversations in Zenvia Conversion
          • How to find my Templates and Quick Responses
          • How to Forward Messages in Zenvia Conversion
          • 16. Transferring Clients
          • 17. How to send GIFs on Zenvia Conversion
          • How to add notes in Zenvia Conversion
          • How to send a location to your clients
        • 02. Contact Database
          • How can I upload multiple clients to Zenvia Conversion
          • How to Create a CSV File for Bulk Uploads
          • 04. How to export your customers to Google Sheets
          • 05. Additional Fields
          • 06. Different Distribution Method from What Was Configured
          • 07. How to send WhatsApp Broadcast Messages
        • 03. Reports
          • Reports: New contacts and conversations
          • Team Performance Report
          • Overview page in Zenvia Conversion
          • Report: Conversational Channels
          • Report: Quotes
          • How to visualize the information of the leads coming from Meta campaigns
          • App Developer Resources
          • 07. Visit and Test Drive reports
          • Report: Resolution
          • 09. Performance Dashboard in Zenvia Conversion
          • How can I check my agent's Response Time
        • 04. Configurations
          • Create, manage and edit labels
          • How do I set my working hours
          • What are quick responses and how to create them
          • Closing Reasons
          • How can I check my account status
          • Arrival Groups and Assigned Groups
          • Border Groups and Zones in Zenvia Conversion
          • How to create users in Zenvia Conversion
          • User's role and Group Organization in Zenvia Conversion
          • How to Change Your Account Language in Zenvia Conversion
          • How do I invite users to Zenvia Conversion
          • Group settings, new contacts waiting and average waiting time
          • How to edit a user’s information, role, and group
          • How the Unassigned List Works
          • How to update the working hours of your team
          • How to edit distribution methods for a group
          • How to delete users in Zenvia Conversion
          • How to set exclusivity periods in distribution rules
          • Hide Contact Numbers
          • How to edit and add your payment information in Zenvia Conversion
        • 05. Integrations of Conversion
          • 01. Zenvia Products
            • Zenvia Conversion Integration with Zenvia Bots
            • What is Zenvia Attraction and how to use in Zenvia Conversion
            • How to integrate Zenvia Attraction with my Zenvia Conversion account
            • Transferring the contact list from Zenvia Conversion to Zenvia Attraction
            • How to send bulk WhatsApp messages on Zenvia Attraction
            • How to identify a contact from a Zenvia Attraction campaigns
            • Zenvia Conversion Integration with Zenvia NLU
          • 02. Apps
            • Quotes App
            • How to activate the Google Drive app
            • Asana App in Zenvia Conversion
            • How to set Emails in Standard Format
            • Integration of Webchat with Zenvia Conversion
            • How to prioritize apps
          • 03. CRM
            • Salesforce in Zenvia Conversion
            • RD Station in Zenvia Conversion
            • Zoho in Zenvia Conversion
            • Unbounce App in Zenvia Conversion
          • 04. Marketplace
            • Webmotors
            • Leads in Cliengo in Zenvia Conversion
            • PayPal App
            • WooCommerce
            • Mailchimp campaign with Zenvia Conversion
            • Create tickets with Trello in Zenvia Conversion
            • Tiendanube App
            • MercadoPago App
            • How to activate and use the Shopify app
            • How to Integrate Zenvia Conversion with OLX
            • How to integrate Mercado Libre with Zenvia Conversion
            • Virtual Spirits
            • Zapier Integration Example: Google Sheets
            • An Example of Integration with Zapier: Hubspot CRM
            • Integration of Zenvia Conversion App and Zapier
            • Transactional Messages with Zapier
          • 05. Meta
            • How can I find my Facebook Manager ID
            • Requirements to request verification (the green badge) of your line in WhatsApp Business
            • Most used plugins and how to add the WhatsApp button to your website
            • Limitations of WhatsApp Business API
            • What is the Migration Between BPS/WhatsApp Providers
            • Steps and Conditions for Migrating Between BSPs
            • Why we use Instagram sessions and how they are calculated
            • Why we use Sessions on Facebook Messenger and how they are calculated
            • WhatsApp Message Templates in Zenvia Conversion
            • Add a Line in Minutes
            • How to create a link to your WhatsApp number
            • Transfers in WhatsApp
            • Steps to export your WhatsApp contacts list
            • Facebook Catalog
            • How to integrate Facebook Lead Ads and Instagram Ads
            • Facebook Messenger Integration
            • How to create a direct access link to your Facebook Messenger inbox
            • Tips for getting your Business Verified on Facebook
            • How to perform Business Verification on Facebook
            • How do I get a verified badge on Facebook
            • How to integrate Facebook Ads with my WhatsApp line
            • Instagram Integration with Zenvia Conversion
            • How to Create a Direct Access Link to Your Instagram Inbox
            • Problems with my Instagram Business account
            • Common mistakes to try to connect Instagram Business
            • Ads that click to WhatsApp, Facebook Messenger or Instagram Direct
            • How does WhatsApp Business API works
            • How to create a Business Manager on Facebook
          • 06. Zenvia Conversion Bot
            • How to set up Zenvia Conversion Bot
            • What are Zenvia Conversion Bots Greeting Messages and how Can I Activate Them
            • Tips for creating greeting messages with Zenvia Conversion Bots
            • How to request contact details with Zenvia Conversion Bots
            • Share your typical response time
            • How to measure customer satisfaction with Conversion Bots
          • How to change the profile picture of your WhatsApp line or channel
          • How to activate the Act as user function
          • Setting an Away Message
          • How to set a greeting message for other sources
          • How to manually create an origin
          • How to Bring Leads from Google Ads into Zenvia Conversion
          • How to integrate leads coming from email with Zenvia Conversion
          • How to create custom distribution rules
          • Integrations in Zenvia Conversion
          • Is it possible to integrate a form without using Standard Format
          • Unverified Trial and Extended Trial
      • 04. Frequently Asked Questions
        • How to turn on notifications in Zenvia Conversion
        • HOW TOs: API
        • How to clear cache, cookies and site data
        • How to Request Account Expansion
        • Merger of Sirena with Zenvia Mexico: Incorporation of Corporate RFC
        • I'm Not Receiving Zenvia Conversion Browser Notifications
        • Notifications and WebHooks
        • FAQ about Billing, Users, and Credits in Conversion
        • Frequently asked questions about WhatsApp line at Zenvia Conversion
        • Why am I not receiving messages from Facebook Messenger
        • Can I Reuse my Number if I Already Started Using Zenvia Conversion
        • Media sizes and formats accepted in Zenvia Conversion
        • I have to update or refresh to see new messages and/or contacts
      • 05. APIs
        • Automation of Transactional and Conversational Messages through API
        • Advanced Debugging
        • Technical Documentation
        • Download Directory in CSV Format
        • Introduction: API Zenvia Conversion
        • Leads API in Zenvia Conversion
        • API: Frequently-Asked Questions
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07. Visualização das ligações da fila no painel
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Created by Humanz on 5/31/2022 7:44 PM
Updated by LS on 10/27/2022 11:11 AM
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