Do you want to cancel your account in Zenvia Conversion? For us, it's regrettable that you are considering canceling your account! 😔 

In this document, we have prepared a step-by-step guide with the necessary information to complete your cancellation process easily and efficiently.

⚠️ Attention: The form must be filled out exclusively by the service subscriber. According to our terms and conditions, the cancellation request must be made at least 30 days before the renewal of your next account to avoid additional charges.

How to cancel the account

To proceed with the cancellation, it is necessary to open a request with Zoe through the Talk to Zoe icon, located in the horizontal navigation menu.

Please note that the policies related to term validity, termination, and suspension of services are detailed in the clauses of the General Terms of Service. We recommend reading this document to understand the conditions applicable to cancellations and other contractual procedures. Access the General Terms of Service here.

Once Zoe processes the request, our customer service team will proceed with the cancellation. If you contact us during business hours, you will be directed to our chat.

You can speak with one of our Customer Success consultants before completing the cancellation, whether to clarify any questions or help you finalize the process. Learn more: How to contact the Support Team.