See how to manually add contacts to your Zenvia Customer Cloud contact base.

Who can add contacts?

Admin and Operators 

Users with the Admin profiles can manually add contacts through the following paths:

• Contact database: In the left sidebar menu, click Contacts > Contact database > Add contacts > Add manually.

• Contact lists: In the left sidebar menu, click Contacts > Contact lists > Add contacts > Add manually.

Agents

Users with the Agent profile can add contacts directly in the Service Inbox:

• In the left sidebar menu, click Sales > Customer inbox > You > Add new contact.

How to manually add a contact?

1. Only operators and administrators: Include the contact in one or more existing lists. To do this, simply select them by clicking on Select one or more lists. The selected lists will be displayed as a "tag." If you prefer, you can also create a new list.
2. Fill in the contact information. You must provide at least one of the following fields: Mobile phone or Email address. Otherwise, the system will prevent the contact from being added.
3. Register the phone number in the correct format:
   1. The number must follow the format: Country Code + Area Code + Number.
   2. For contacts from Argentina, you must include the number 9 between the Country Code and the Area Code. Example: 549 + Area Code + XXXXXXXXX (no spaces or dashes).
4. Click  Add to complete the registration.

For more details on filling in the fields, see Add or edit contact information

Consider these details when filling in contact data

Country codes for Latin America

When adding international numbers, use the corresponding country code.

*In Argentina, there must always be the number 9 between the country code and the area code.

Data Standardization

The form fields, except for phone number and email address, do not have strict validation. This allows each user to standardize their contact database as needed.

Examples:

• The ZIP code field can be filled with or without a hyphen.
• The Country field can be filled as "Brazil" or "BR".
• A country name can be written with "s" or "z" (e.g., "Brasil" and "Brazil").
• If your database does not use a specific field, it can be left blank.

The user is responsible for organizing and standardizing the entered data.