For users who have PayPal integration in Zenvia Customer Cloud, this functionality of the Analytics module provides information about the status of generated payment links.

These links are sent in conversations with your contacts through the Customer Inbox. To learn how to integrate PayPal, refer to this article: PayPal Integration.

⚠️ Attention: This functionality is available to users with Viewer, Operator, and Admin profiles.

How to analyze PayPal data

The PayPal Analytics screen shows the following status of generated payment links:

• Pending: when the contact has not yet made the payment.
• Rejected: denied payment operations.
• Sales: successfully completed payment operations.
• Total Charged: total amount of sales made through the PayPal system with Zenvia Customer Cloud.

Payment links per Agent

In this section, you can view details about the payment status of each user with the Agent profile.

Payment link details

In this section, you can view the following information:

• Date sent;
• User who sent;
• Contact who received;
• Status;
• Total amount;
• units sold in each link.

💡Tip: You can download the data in a CSV file by clicking on the download icon .

There you go! With this information, you can monitor your company's sales conversion and identify your pending and completed payments in Zenvia Customer Cloud.