Integrations connect your Zenvia Customer Cloud account with other external accounts, allowing the sharing of information between them.
Integrating external applications enhances the functionalities and resources of Zenvia Customer Cloud.
For example, connecting Omie, a business management software, automatically synchronizes contact information with our database, facilitating customer management.
⚠️ Attention: Integrations are available only to users with Viewer, Operator or Admin profiles and for the Specialist, Expert, Professional, and Enterprise plans.
How integrations works
Before starting this process, it's important to know:
- You need an active account on the application or platform you wish to integrate with Zenvia Customer Cloud.
- When connecting an external integration, you will be transferring information from the application's account to our software.
Connecting to an integration may vary depending on the specific requirements of each application. Generally, you'll need to log in to both the integration platform or application and your Zenvia Customer Cloud account, and then authorize Zenvia Customer Cloud to access your other account.
Getting started
To connect an external account to your Zenvia Customer Cloud account:
- Go to the menu Settings > Integrations;
- Locate the desired integration and click Integrate to open the details page;
- You will find a brief description of the integration and instructions to begin the connection process.
Available integrations
Our software is equipped to integrate with:
To learn how to configure each integration with Zenvia Customer Cloud, refer to the corresponding documentation listed above.