Enable two-factor authentication to ensure the security and protection of your account on Zenvia Customer Cloud.

What is two-factor authentication, and what is it used for?

Two-factor authentication is a security method that verifies identity before allowing users to access an account.

The verification occurs in two steps: first, you enter your access password; then, you use a second security factor. In Zenvia Customer Cloud, this can be done through an authenticator app or via SMS. Both options generate a unique code that you enter during login.

Therefore, adding an extra layer of security:

• Significantly reduces the risk of account breaches or phishing, as it makes unauthorized access by attackers more difficult;

• Protects against unauthorized access, as even if your password is compromised, the attacker will still need the second factor to access your account.

How to set up two-factor authentication

To enable two-factor authentication:

1. Go to app.zenvia.com using your Zenvia Customer Cloud account information;
2. On the home page, click on your profile picture located at the top right of the screen, and then select Account Preferences;
3. Go to the Security tab:
   1. To enable two-factor authentication, click the Two-Factor Authentication button, read the instructions on the screen, and click Activate.
   2. If you already have an authentication method, the Two-Factor Authentication button will appear disabled.
4. You will be redirected to the login screen and must log in to your account again;
5. Select the authentication method: Google Authenticator or similar, or SMS.

Activate via authenticator app

To ensure additional security, you can use an authenticator app to generate verification codes. Below is how to authenticate using Google Authenticator as an example.

1. On your mobile device, download and open Google Authenticator (available for Android and iOS);
2. In the app, add a new account by tapping the + icon and selecting Scan a QR code;
3. In Zenvia Customer Cloud, scan the QR code displayed on the screen using your mobile device’s camera;
4. Enter the verification code generated by Google Authenticator in the designated field in Zenvia Customer Cloud;
5. Click Continue to complete the activation process.

💡 Tip: Check out the available authenticator apps:

• Authy (Android/iOS).
• Auth0 Guardian (Android/iOS).
• Microsoft Authenticator (Android/iOS).

⚠️ Attention: Do not delete the app used on your device, as the code may be required every 14 days for added security, during IP changes, or when modifying the account administrator user.

Activate via SMS

To activate via SMS:

1. Select the SMS option;
2. Choose the country code (DDI), add your phone number including the area code, and click Continue;
3. You will receive a six-digit code via SMS on the provided phone number;
4. Enter the received code in the designated field and click Continue.

Alternative Authentication via Email

If you have difficulties authenticating your account through an authenticator app or SMS, you can use email to authenticate your future logins. This provides flexibility while maintaining the security of your access.

⚠️ Attention: For the first access to the software, it is necessary to activate one of the authentication methods (authenticator app or SMS). After that, in future accesses, you can use the registered email as an authentication method.

To use email as an authentication method:

1. Log in using your email and password;
2. On the identity verification screen, select Try another method;
3. Choose the Email option. You will receive an email with a 6-digit code;
4. Enter the code received in the Insert code field to complete the process.

Done! Now you know how to keep your account safe and protected.