Category: 04. Frequently Asked Questions

The Zenvia Conversion API has an important section for notifying other systems when certain events occur within the platform. The API notifies other systems via an HTTP POST request to a registered URL, sending the event-related information in the request body. This technique is known as a Webhook.

Find out what to do if you are not receiving notifications on the desktop version   For a better performance of Zenvia Conversion, you need to install Google Chrome. You can install it by clicking this link.   I'm not receiving notifications from any websites   Check that notifications are activat

The Support team is responsible for providing technical assistance, answering questions, and resolving specific issues related to our services.  In Zenvia Conversion, all Support interactions occur through Zoe, our virtual assistant. This allows us to provide faster ticket resolution. If you can't f

Here are a few options if you are not able to see new messages until you refresh the screen Like most web applications, Zenvia Conversion relies on internet access to work correctly. However, this access may be restricted or have specific configurations according to the location, Wi-Fi network, com

Understand how to turn on notifications on both mobile phone and computer. Phone: If you're not receiving notifications, first check that your phone is connected to the internet and that the time settings are automatic. How to check my notifications? For Android, you can find a "Receive test notif

Try the following steps if you are experiencing difficulty with Zenvia Conversion's mobile app   Occasionally, you may experience issues with your Zenvia Conversion app, whether you use it on Android or iOS. If you are having this problem, you can try the steps below:     1 - On your phone, go to

Frequently-asked questions about working with Zenvia Conversion   What are the requirements for starting to work with Zenvia Conversion?   Before starting the verification of your Business Manager, check that your industry is not included on the Facebook's List of Banned Content. Did you check? Gr

Check what are the limitations on sending media according to WhatsApp     Can Zenvia Conversion send audio messages? How large can the files be and in what format? Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.     Can you send documents using Zenvia Con

Where can I find my bill from Zenvia Conversion? You can find your bill directly on the platform as an manager user. In the following video, you can see how to access: Bills are also emailed to the contact we have in our database. If you have any issues receiving bills or want to change your contact

HOW TO: Obtain an API Key   An API Key is required for interacting with the API, which can be obtained in two ways: Each time an App is installed, Zenvia Conversion will automatically generate a new API Key for it. Read more in the API reference information below. For other one-off uses you can ma