Category: 04. Frequently Asked Questions

Find out what to do if you are not receiving notifications on the desktop version   For a better performance of Zenvia Conversion, you need to install Google Chrome. You can install it by clicking this link.   I'm not receiving notifications from any websites   Check that notifications are activat

The Zenvia Conversion API allows external systems to be notified about specific events on the platform using Webhooks. A Webhook is an HTTP POST request sent to a previously registered URL, containing information about the event that occurred. Available Events (Topics)The events that can be notified

Set Zenvia Conversion as the default application

It's possible that when Zenvia Conversion makes a change or resolves an issue, you'll need to clear your browser cache for the change to take effect. To clear your browser cache, cookies, and site data, please follow the next steps: 1- If you are using Google Chrome, the best browser to use Zenvia C

What's the difference between a personal WhatsApp, WhatsApp Business, and WhatsApp Business API?   Personal WhatsApp is the regular WhatsApp app aimed at individual users. It is designed for informal interactions with friends, acquaintances, and/or relatives. WhatsApp Business adds basic features fo

Here are a few options if you are not able to see new messages until you refresh the screen Like most web applications, Zenvia Conversion relies on internet access to work correctly. However, this access may be restricted or have specific configurations according to the location, Wi-Fi network, com

Check what are the limitations on sending media according to WhatsApp     Can Zenvia Conversion send audio messages? How large can the files be and in what format? Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.     Can you send documents using Zenvia Con

Learn how to move up to the Pro Plan, add a new line, or add new users in Zenvia Conversion   We're happy that you're considering growing with us💪🏻   To move forward with your request, fill out this form completely to ensure it is sent correctly.   Don't worry, this form is not binding.   You

Understand how to turn on notifications on both mobile phone and computer. Phone: If you're not receiving notifications, first check that your phone is connected to the internet and that the time settings are automatic. How to check my notifications? For Android, you can find a "Receive test notif

HOW TO: Obtain an API Key   An API Key is required for interacting with the API, which can be obtained in two ways: Each time an App is installed, Zenvia Conversion will automatically generate a new API Key for it. Read more in the API reference information below. For other one-off uses you can ma