Category: 04. Frequently Asked Questions

Results found: 19

Notifications and WebHooks

The Zenvia Conversion API has an important section for notifying other systems when certain events occur within the platform. The API notifies other systems via an HTTP POST request to a registered URL, sending the event-related information in the request body. This technique is known as a Webhook.

I'm Not Receiving Zenvia Conversion Browser Notifications

Find out what to do if you are not receiving notifications on the desktop version   For a better performance of Zenvia Conversion, you need to install Google Chrome. You can install it by clicking this link.   I'm not receiving notifications from any websites   Check that notifications are activat

Merger of Sirena with Zenvia Mexico: Incorporation of Corporate RFC

Starting from 11/01/2024, the company Sirena Mexico Rodati Servicios S.A. de CV will be incorporated by Zenvia Mexico S. de R.L. de C.V. Get your questions answered about this change.

I have to update or refresh to see new messages and/or contacts

Here are a few options if you are not able to see new messages until you refresh the screen Like most web applications, Zenvia Conversion relies on internet access to work correctly. However, this access may be restricted or have specific configurations according to the location, Wi-Fi network, com

How to turn on notifications in Zenvia Conversion

Understand how to turn on notifications on both mobile phone and computer. Phone: If you're not receiving notifications, first check that your phone is connected to the internet and that the time settings are automatic. How to check my notifications? For Android, you can find a "Receive test notif

Android and iOS Incidents

Try the following steps if you are experiencing difficulty with Zenvia Conversion's mobile app   Occasionally, you may experience issues with your Zenvia Conversion app, whether you use it on Android or iOS. If you are having this problem, you can try the steps below:     1 - On your phone, go to

I Want to Sign Up for Zenvia Conversion

Frequently-asked questions about working with Zenvia Conversion   What are the requirements for starting to work with Zenvia Conversion?   Before starting the verification of your Business Manager, check that your industry is not included on the Facebook's List of Banned Content. Did you check? Gr

Media sizes and formats accepted in Zenvia Conversion

Check what are the limitations on sending media according to WhatsApp     Can Zenvia Conversion send audio messages? How large can the files be and in what format? Yes! We support AAC, M4A, AMR, OGG, and Opus file types. The maximum file size is 16 MB.     Can you send documents using Zenvia Con

HOW TOs: API

HOW TO: Obtain an API Key   An API Key is required for interacting with the API, which can be obtained in two ways: Each time an App is installed, Zenvia Conversion will automatically generate a new API Key for it. Read more in the API reference information below. For other one-off uses you can ma

How to clear cache, cookies and site data

It's possible that when Zenvia Conversion makes a change or resolves an issue, you'll need to clear your browser cache for the change to take effect. To clear your browser cache, cookies, and site data, please follow the next steps: 1- If you are using Google Chrome, the best browser to use Zenvia C