The Skills screen allows you to specialize a specific action for your chatbot, enhancing the user experience with more detailed responses.

To understand its function in practice, suppose you have a general knowledge base that covers a variety of topics about your company. Also, imagine that your customers frequently have the same question about a particular subject. 

By adding a Skill, you give the chatbot the ability to respond to repetitive queries more specifically because, now, instead of searching for the information in the broad knowledge base, the chatbot will immediately recognize that the query is related to a specific Skill and provide the corresponding answer more accurately.

Adding a Skill

In the Generative AI Chatbot, click on Skills located in the left sidebar. Then, click on Add Skill. Choose one of the types:

FAQ

The ability to answer a specific question based on determined content. Here, the chatbot responds to common user queries in a more detailed manner, using the information from the knowledge base associated with the skill.

Transfer

Here, the chatbot redirects users to commercial support and is generally used when the query requires something more specialized or when it's for closing a sale, for example.

Integration

With this skill, the chatbot will be able to perform a specific action through integration with an external system.

Access the respective articles below to learn the necessary configurations for each skill:

Add FAQ Skill to the AI Chatbot

Add Transfer Skill to the AI Chatbot

Add Integration Skill to the AI Chatbot