Welcome to Serve Help Center!
On this page, you will find all the documentation for using the Serve module of Zenvia Customer Cloud, organized by categories and popular topics.
Search for information and solve your doubts about our features and general settings here or by using the left-hand side menu.
Feel free to search for the content you need!
Find information about Zenvia Customer Cloud: what it is, how to create an account, log in, get started, manage organizations, change your password, and use the Notification Center to stay up to date.
- Create account and log in
- Getting started
- Software overview
- Manage organizations
- How to change my password
Learn about the contact base and how to manually add contacts, import from a file, segment, monitor engagement, export data, handle invalid contacts, and best practices for validation.
Learn about the features of Tickets, such as: adding variables, distributing tickets, merging, deleting them, and their different viewing modes.
Understand the indicators and reports with consolidated data from tickets, SLA, satisfaction surveys, and service channels.
Learn how to use chat for support services to boost your post-sales strategies.
Learn how to configure your account, people, classifications, additional fields, agreements, knowledge base, time tracking, chat and its channels, telephony, automations, and satisfaction survey.
- Category and Urgency Classification
- People
- Triggers
- Agreements
- Time Tracking
- Knowledge Base
- Automation
- Workflow
Learn how to manage users and organizations, view financial information, contracts and plans, conditions, and InteractionZ usage.