Category: 02. Homepage

Welcome to Zenvia Customer Cloud! Create an account and access a single multichannel solution that centralizes and manages your customer data with greater operational efficiency. The first step to create an account is to choose a plan. You can sign up for a Zenvia Customer Cloud plan on Zenvia websi

In Zenvia Customer Cloud, organizations are accounts that group other subaccounts. There are two types of organizations: Main organization: your main account of origin. Suborganizations: are part of a main organization. Each user has access to at least one organization. Access organizations In the

You can easily correct, complete, or update your personal information by accessing the Account preferences in Zenvia Customer Cloud. What would you like to change? Profile Name (First and Last Name) ⚠️ Attention: All users, regardless of their access profile type, can edit their own profile name. T

When accessing the solution with email and password, the Home section displays essential information for the efficient use of the platform and for monitoring your organization's activities.  ⚠️ Attention: The Home page is not available for users with the Agent profile. Other access profiles can acce

Enable two-factor authentication to ensure the security and protection of your account on Zenvia Customer Cloud. What is two-factor authentication, and what is it used for? Two-factor authentication is a security method that verifies identity before allowing users to access an account. The verificat

The Zenvia Customer Cloud Notification Center centralizes essential notifications for your daily activities, allowing you to view them at any time.

In this article, learn how to reset or change your access password for Zenvia Customer Cloud. The following steps describe how to reset forgotten passwords. If you want to make changes to a known password, continue with Change my password. Reset my password If you have forgotten your access password

Zenvia Customer Cloud is a unified, multichannel solution that allows your company to manage and deliver personal, engaging, and seamless experiences through interactions throughout the entire customer journey. The solution's features are provided in a modular structure, and you can navigate through

The first steps are essential to start using Zenvia Customer Cloud and optimize your end-to-end journey. ⚠️ Attention: Only users with an Admin profile are allowed to perform the following actions. Sync data with external solutions Account administrators can connect an external solution to Zenvia Cu